Infrastructure & Broadcast Systems Engineer

A-V Services, Inc.; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

ESOP

Health insurance

Life insurance

Dental program

401k

Disability insurance

Paid vacations

Paid holidays

Job summary

A-V Services Inc. in New York seeks a Infrastructure & Broadcast Systems Engineer to support enterprise AV, broadcast, and IT infrastructure across conference centers, studios, and event spaces.

The role covers implementation, integration, and lifecycle management of live productions, executive communications, and mission-critical collaboration environments, requiring strong cross-disciplinary skills and documentation discipline.

Qualifications

• Bachelor’s degree in engineering/IT/CS or equivalent experience.
• 5+ years supporting enterprise AV, broadcast, or unified communications.
• Experience with corporate, live-event, or studio environments.
• Strong troubleshooting and analytical abilities for complex systems.
• Knowledge of CUCM, VoIP, SIP, and collaboration technologies.
• Ability to create and maintain technical docs and runbooks.

Responsibilities

• Configure, deploy, support, and maintain enterprise AV, broadcast, media, and UC systems across facilities.
• Troubleshoot video routing, recording, streaming, and media transport for live events.
• Support Teams Rooms, VoIP, SIP, CUCM, and enterprise collaboration tech.
• Manage AV-over-IP and broadcast-IP with Dante, AES67, NDI, QoS, and related networks.
• Perform advanced root-cause analysis across AV, networking, servers and storage.

Skills

Broadcast engineering

Unified communications

Enterprise infrastructure

Troubleshooting & problem solving

Documentation & procedures

Independent work & prioritization

Education

Bachelor's degree in Engineering/IT/CS

Tools

Q-SYS

Crestron

Extron

DSP platforms

Dante

NDI

AES67

Cisco CUCM

Microsoft Teams Rooms

Job description

A-V Services Inc., a leading Audio/ Video company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industries, seeks a Infrastructure & Broadcast Systems Engineer.

The Infrastructure & Broadcast Systems Engineer is responsible for the implementation, integration, support, optimization, and lifecycle management of enterprise audiovisual, broadcast, unified communications, and media infrastructure systems. This role provides technical expertise supporting live productions, executive communications, conference centers, broadcast facilities, and mission-critical collaboration environments.

The position works closely with Engineering Leadership to support technology modernization initiatives, resolve complex technical challenges, execute infrastructure projects, and ensure the reliability, scalability, and performance of AV, broadcast, and IT systems. The ideal candidate possesses a strong technical background across broadcast engineering, AV systems integration, networked media, unified communications, and enterprise infrastructure technologies.

Objective:

Provide engineering expertise supporting enterprise AV, broadcast, collaboration, and infrastructure platforms while ensuring the reliability, scalability, and continuous improvement of technology environments. The role functions as a technical partner to Engineering Leadership, helping deliver critical production, communication, collaboration, and broadcast services across the organization.

Role and Responsibilities:

• · Configure, deploy, support, and maintain enterprise AV, broadcast, media, and unified communications systems across conference centers, auditoriums, studios, and event spaces.
• · Support and troubleshoot video routing, recording, streaming, signal monitoring, media transport, and production systems used for live and recorded events.
• · Administer and support Microsoft Teams Rooms, VoIP platforms, SIP communications, Cisco Unified Communications Manager (CUCM), and enterprise collaboration technologies.
• · Configure, operate, and troubleshoot AV-over-IP and broadcast-IP environments, including Dante, AES67, NDI, multicast networking, QoS, and related media transport technologies.
• · Perform advanced troubleshooting and root cause analysis across AV, broadcast, networking, server, storage, and collaboration technology platforms.
• · Execute technology deployment projects, platform upgrades, system migrations, and infrastructure modernization initiatives.
• · Integrate AV, broadcast, and IT technologies within enterprise infrastructure and network environments while ensuring reliability and operational performance.
• · Develop and maintain engineering documentation, operational procedures, implementation guides, technical standards, and support runbooks.
• · Implement and maintain monitoring, alerting, automation, and reporting solutions utilizing scripting tools, APIs, and enterprise management platforms.
• · Provide engineering support for executive events, live productions, technical rehearsals, and mission-critical business communications while serving as an escalation point during production-impacting incidents.

Job Qualifications:

• · Bachelor's degree in Engineering, Information Technology, Computer Science, Broadcast Engineering, or a related technical discipline, or equivalent professional experience.
• · Minimum 5 years of experience supporting enterprise AV, broadcast, media technology, unified communications, or infrastructure environments.
• · Experience supporting enterprise AV and broadcast systems within corporate, production, live-event, studio, or media environments.
• · Strong troubleshooting, analytical, and problem-solving skills with the ability to diagnose complex system issues.
• · Experience supporting mission-critical technologies in a fast-paced operational environment.
• · Working knowledge of Microsoft Teams Rooms and enterprise collaboration platforms.
• · Experience supporting Cisco Unified Communications Manager (CUCM), VoIP, SIP, and related communications technologies.
• · Hands-on experience with Q-SYS, Crestron, Extron, DSP platforms, and integrated AV control systems.
• · Knowledge of broadcast and AV-over-IP technologies, including Dante, AES67, NDI, multicast networking, and video transport workflows.
• · Understanding of enterprise networking fundamentals, including TCP/IP, VLANs, QoS, and network monitoring tools.
• · Experience supporting Windows Server environments, virtualization platforms, and cloud-based technology services.
• · Ability to create and maintain technical documentation, operational procedures, and system support materials.
• · Ability to work independently, manage multiple priorities, and effectively support operations while collaborating with cross-functional technical teams.

Preferred Qualifications:

• · CTS, CTS-D, or CTS-I Certification.
• · Cisco Collaboration Certifications.
• · CCNA or CCNP Certification.
• · VMware Certifications.
• · Experience supporting executive briefing centers, broadcast facilities, conference centers, and large-scale corporate event environments.
• · Experience with live event production, studio operations, and enterprise media workflows.

Full-Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, 401k company contribution, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

Join Our Diverse and Inclusive Team!

At A-V Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.

Our Commitment to Diversity and Inclusion:

Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.

Why Work With Us?

• Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
• Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
• Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.

Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to A-V Services Inc.