Infrastructure Asset Manager (HAM/SAM) – ServiceNow CMDB

Santcore Technologies Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Santcore Technologies Inc. in New York City seeks an experienced IT Infrastructure Asset Manager specializing in HAM, SAM, ITAM and ServiceNow CMDB to join a banking enterprise.

This full-time, hybrid role requires hands-on asset lifecycle management, governance development, and cross‑functional collaboration with procurement, security, and legal teams. You will own enterprise ITAM strategy, maintain accurate inventories, manage software licensing, and drive cost optimization while ensuring

Qualifications

• Hands-on experience with HAM, SAM and ITAM in enterprise IT environments.
• Experience delivering ITAM governance, asset tracking, and lifecycle management.
• Proven ability to collaborate with procurement, security, legal and business stakeholders.

Responsibilities

• Develop ITAM strategy and governance for hardware, software, and infrastructure assets.
• Maintain accurate asset inventories and lifecycle records across the enterprise.
• Manage software licensing, renewals, and compliance with vendor terms.
• Lead CMDB maintenance in ServiceNow and ensure data integrity and audits.
• Collaborate with procurement, finance and legal to optimize IT spending.
• Establish documentation and reporting for asset governance and compliance.

Skills

HAM

SAM

ITAM

Governance

Asset lifecycle management

Vendor management

Tools

ServiceNow CMDB

Licensing management

Job description

IT Infrastructure Asset Manager HAM / SAM / ITAM

Job Location: Midtown Manhattan, New York City, NY

Work Arrangement: Hybrid 3 Days Onsite Per Week

Employment Type: Full-Time / Permanent

Interview Process: Video Interview

Relocation: Not Accepted Local Candidates Only

Work Authorization: No OPT or H1B Candidates

Job Overview

We are seeking a highly experienced, detail-oriented IT Infrastructure Asset Manager with strong expertise in Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), and ServiceNow Configuration Management Database (CMDB) for a full-time opportunity with an enterprise banking organization in Midtown Manhattan, NYC.

The ideal candidate will have recent, hands‑on experience managing both hardware and software assets, developing enterprise ITAM strategies, maintaining accurate asset inventories, managing software licensing compliance, and implementing IT asset governance policies.

This role requires a strong understanding of IT infrastructure operations, asset lifecycle management, procurement, vendor management, regulatory compliance, and cost optimization.

IMPORTANT: Candidates must have recent experience working with BOTH HAM and SAM, along with mandatory ServiceNow CMDB experience.

Candidates must be local to the NYC commuting area and available to work onsite in Midtown Manhattan three days per week. Relocation candidates will not be considered.

Candidates with stable employment histories, long‑term projects, and recent local experience are strongly preferred.

Key Responsibilities

• IT Asset Management (ITAM) Strategy & Governance
• Develop, implement, and promote enterprise-wide Information Technology Asset Management (ITAM) strategies, policies, procedures, and best practices.
• Establish effective IT asset governance frameworks covering hardware, software, infrastructure, and other digital technology assets.
• Develop and maintain standardized processes for asset tracking, inventory management, lifecycle management, and compliance.
• Continuously improve asset management practices to enhance operational efficiency, reduce technology spending, and optimize asset utilization.
• Collaborate with infrastructure, application development, procurement, information security, legal, and business stakeholders.
• Ensure IT asset management practices align with organizational policies, regulatory standards, and business objectives.
• Establish and maintain comprehensive documentation of asset management processes, policies, procedures, and reporting requirements.
• Hardware Asset Management (HAM)
• Manage and maintain accurate inventories of enterprise hardware assets, including laptops, desktops, servers, networking equipment, and other IT infrastructure components.
• Oversee the complete hardware asset lifecycle, including acquisition, deployment, maintenance, tracking, replacement, retirement, and disposal.
• Ensure hardware assets are accurately recorded and maintained in asset management repositories.
• Monitor hardware utilization, lifecycle status, ownership, and compliance with organizational policies.
• Conduct periodic hardware asset verification, reconciliation, and inventory audits.
• Identify opportunities to optimize hardware spending, reduce unnecessary purchases, and improve asset utilization.
• Coordinate with infrastructure, procurement, and operations teams to support hardware lifecycle management.
• Ensure compliance with hardware asset management policies and procedures.
• Software Asset Management (SAM)
• Manage enterprise software assets, licensing agreements, renewals, subscriptions, and compliance requirements.
• Maintain accurate software inventories, including software versions, license entitlements, deployment records, and usage statistics.
• Monitor software license utilization and ensure compliance with vendor licensing agreements.
• Conduct regular software license audits and reconciliation activities.
• Identify unused, underutilized, or noncompliant software installations.
• Recommend software license optimization and cost‑saving opportunities.
• Manage software lifecycle activities, including acquisition, deployment, renewal, and retirement.
• Collaborate with procurement and legal teams to review licensing agreements, contractual terms, and vendor obligations.
• Generate software asset management reports covering licensing compliance, utilization, renewals, and cost optimization.
• ServiceNow CMDB & Configuration Management
• Manage and maintain accurate asset and configuration records within ServiceNow CMDB.
• Ensure the accuracy, integrity, completeness, and consistency of information maintained in the Configuration Management Database.
• Work with asset owners, technical teams, and business stakeholders to validate asset and configuration data.
• Perform regular CMDB audits, data verification, reconciliation, and quality improvement activities.
• Maintain accurate records throughout the complete IT asset lifecycle.
• Support the relationship between IT asset management records and configuration management information.
• Identify and resolve discrepancies, duplicate records, missing information, and inaccurate configuration data.
• Improve CMDB processes to support IT operations, governance, security, and compliance requirements.
• Establish and maintain documentation, reporting procedures, and best practices related to asset and configuration management.

Mandatory Requirement: Demonstrated hands‑on experience with ServiceNow CMDB.

• IT Asset Lifecycle & Compliance Management
• Monitor and enforce hardware and software asset lifecycle policies.
• Ensure software licensing agreements comply with vendor terms and contractual obligations.
• Track asset acquisition, deployment, maintenance, renewal, retirement, and disposal.
• Conduct periodic compliance reviews and asset audits.
• Identify potential compliance risks and recommend corrective actions.
• Maintain documentation supporting internal audits, regulatory reviews, and organizational compliance requirements.
• Support IT asset governance aligned with applicable New York Department of Financial Services (NYDFS) requirements and Center for Internet Security (CIS) standards.
• Generate reports on asset lifecycle compliance, software licensing, and policy adherence.
• Procurement, Vendor & Contract Management
• Collaborate with procurement, finance, legal, and technology teams to manage IT asset purchasing and vendor agreements.
• Review software licensing contracts, renewal terms, and vendor obligations.
• Interpret contractual language related to licensing, compliance, usage rights, and commercial terms.
• Maintain strong working relationships with software and hardware vendors.
• Evaluate vendor licensing models, contractual conditions, and renewal opportunities.
• Participate in licensing negotiations to achieve cost savings and maximize organizational value.
• Track software renewals, licensing changes, and vendor agreements.
• Support procurement planning and technology spending optimization.