Infrastructure Analyst

Eastman Chemical; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Eastman Chemical Company, a global materials innovator, is seeking an Infrastructure Analyst to join our IT team. The role focuses on designing, maintaining, and supporting the company’s IT infrastructure hardware and software to enable 24/7 operations across locations.

You will work with cross-functional teams, gather requirements, and lead small projects while applying security practices to protect the network and data assets. A BS in CS/ENG or related field is preferred.

Qualifications

• Understanding of computing, networking, and/or telephony environments.
• Ability to communicate with infrastructure support and with consumers of infrastructure services.
• Proven problem analysis and problem-solving skills.

Responsibilities

• Designs, implements, maintains, and troubleshoots IT infrastructure hardware and software systems
• Manages day-to-day global infrastructure environment ensuring 24/7 operations
• Leads minimally complex projects including design, justification, and implementation of new capabilities
• Uses analysis tools to understand and improve performance and security of systems
• Collaborates with vendors to understand relationships, troubleshoot issues, ensure support levels, and evaluate offerings

Skills

Networking concepts

Problem solving

English communication

Scripting

Education

Bachelor's degree in Computer Science or Engineering

Job description

Full job description Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world‑class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Responsibilities

IT has an immediate need for an Infrastructure Analyst to work in Longview, TX. This individual should be capable of leading infrastructure development, maintenance, and enhancement efforts. Operates autonomously and without close supervision on many activities. Typically requires at least 3 years of relevant experience and a good working knowledge of the associated environment and architecture. Competent in multiple technologies used within the team and capable of quickly coming up to speed on new technologies. Proficient in working with partners to gather and clarify requirements and communicate progress.

• Designs, implements, maintains, and troubleshoots IT infrastructure hardware and software systems
• Manages day‑to‑day global infrastructure environment including documentation and training necessary to allow 24/7 operations personnel to deal with most common issues
• Provides significant input into architecting new infrastructure services and connectivity as required to meet changing business needs
• Leads minimally complex projects including the design, justification, and implementation of new capabilities
• Uses analysis tools to understand and improve the performance/functionality of specific systems
• Uses proper security mechanisms to protect the infrastructure landscape from internal and external threats to protect the network and data assets of the company
• Has interactions with vendors and service providers to understand the relationship, learns how to troubleshoot issues, ensures adequate support levels are in place, and evaluates new offerings

Qualifications

Possess a good understanding of computing, networking, and/or telephony environments. In‑depth understanding and experience with one or more relevant technologies. Ability to communicate appropriately with persons supporting infrastructure and with consumers of infrastructure services. Language skills: English. Proven problem analysis and problem‑solving skills.

Required Education

B.S. in Computer Science, Engineering or related field preferred.

Experience

Must have experience with the following:

• Network Administration including switch configuration with VLANs and routing
• Layer 1 Network Troubleshooting (cabling) including copper and fiber
• Desktop support including familiarization with Windows OS and hardware
• Scripting languages

Experience with the following are a plus:

• Server Support including Windows OS and hardware
• Security cameras and Video Management Systems
• Telephone Systems including VoIP and Analog
• Disaster Recovery & Business Continuity Planning
• Operational and Security Support of Data Centers

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.