Infrastructure Administrator

Telligen; West Des Moines (IA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Telligen is seeking an IT infrastructure professional in the United States to administer enterprise platforms and cloud environments. You will support configuration, monitoring, and maintenance to ensure reliable performance and availability, while assisting IAM across directory services and SaaS platforms.

Responsibilities include patching, backups, system updates, and automation efforts. You will document changes and participate in projects that drive operational improvements and security

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 2+ years of IT infrastructure support in cloud, hybrid, or on-prem environments.
• Working knowledge of Windows/Linux, network services, Microsoft 365, and directory services.
• Familiarity with AWS or Azure cloud platforms and scripting (PowerShell or Bash).
• Experience with system monitoring and routine maintenance, patches, backups.
• Understanding IAM across directory services and enterprise SaaS platforms.
• Strong troubleshooting skills following documented procedures.

Responsabilités

• Perform day-to-day administration of enterprise infrastructure platforms with guidance.
• Support configuration, monitoring, and maintenance for reliability and availability.
• Support identity and access management across directory services and SaaS.
• Carry out routine maintenance: patching, backups, system updates, config changes.
• Monitor health with observability tools; investigate issues and escalate per procedures.
• Create and maintain scripts; contribute to automation to reduce repetitive work.
• Respond to service requests and incidents; assist root cause analysis with team.
• Participate in infrastructure projects and knowledge sharing documentation.

Connaissances

Windows & Linux

PowerShell/Bash

Monitoring tools

Troubleshooting

IAM concepts

Formation

Associate’s or Bachelor’s degree in IT/CS

Outils

Active Directory

Microsoft Entra ID

Microsoft 365

AWS/Azure

Description du poste

What You'll Do:

• Perform day-to-day administration of enterprise infrastructure platforms, including systems, networks, cloud environments, and collaboration technologies, with guidance from senior team members as appropriate
• Support the configuration, monitoring, and maintenance of infrastructure systems to promote reliable performance, availability, and consistent operations
• Support identity and access management activities across directory services, access control systems, and enterprise SaaS platforms
• Perform routine infrastructure maintenance, including patching, backup validation, system updates, and configuration changes
• Monitor system and network health using enterprise observability tools; investigate issues, gather relevant information, and escalation when appropriate based on established procedures
• Execute and maintain scripts and contribute to automation efforts that reduce repetitive work, improve consistency, and increase operational efficiency
• Respond to service requests and infrastructure incidents; perform initial troubleshooting, collect diagnostic information, and contribute to root cause analysis in collaboration with other team members
• Participate in infrastructure projects and operational improvement initiatives, gaining hands‑on experience with enterprise technologies and established infrastructure practices
• Create and maintain documentation for system changes, operational procedures, troubleshooting processes, and support activities to promote knowledge sharing and service continuity
• Follow established security, compliance, and data protection requirements in the administration and support of infrastructure systems

Required Skills and Experience:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 2+ years of experience in IT infrastructure support, systems administration, or a related role within cloud, hybrid, or on‑premises environments
• Working knowledge of enterprise infrastructure technologies, including Windows and Linux systems, network services, Microsoft 365, and directory services such as Active Directory and Microsoft Entra ID
• Familiarity with public cloud platforms such as AWS or Microsoft Azure
• Familiarity with scripting and automation tools, such as PowerShell or Bash, to support recurring administrative tasks and improve operational efficiency
• Experience using system monitoring tools and performing routine infrastructure maintenance, including patching, backups, and system updates
• Understanding of identity and access management concepts within directory services, access control systems, or enterprise SaaS platforms
• Strong troubleshooting skills with the ability to follow documented procedures, analyze standard technical issues, and determine when escalation is appropriate

Preferred Skills and Experience:

• Relevant industry certifications are preferred, such as AWS, Microsoft Azure/Microsoft 365, CompTIA, Cisco, or equivalent infrastructure and cloud certifications

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50‑year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission‑driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits:

A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership:

As a 100% employee‑owned company, our employee‑owners drive our business and share in our success.

Community:

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity:

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity:

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission‑driven culture and stay up to speed.

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E‑Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen's careers website or to apply for a position, please send an email to [e-mail]