Information Technology Generalist 1

Commonwealth of Pennsylvania; Gaysport (PA); Hybrid; USD 61,000 - 92,000; Full time

Job summary

Commonwealth of Pennsylvania seeks an IT Generalist 1 to support the Infrastructure Team in Hollidaysburg, PA. You will resolve software, hardware and network issues across district and field offices while maintaining devices and documenting work.

You will also guide users through system rollouts and ensure asset tracking, with potential for partial telework up to two days per week. A strong IT background and relevant tools experience are required.

Qualifications

• One year as an Information Technology Trainee or IT Technician (or equivalent).
• Three years IT experience in applications, networking, desktop services or IT support/administration; or
• One year IT experience plus an associate's degree in IT; or
• Equivalent combination of experience and training.

Responsibilities

• Provide help for software, hardware, and network issues across offices and field locations.
• Maintain and update workstations, mobile devices, printers, and specialized equipment.
• Troubleshoot network connectivity and monitor/resolve issues with relevant tools.
• Teach users about technology, assist with new system rollouts, and provide clear instructions.
• Record work, update tickets, and track assets and inventory for technology equipment.

Skills

IT support

Network troubleshooting

User guidance

Documentation

Customer service

Education

Associate's degree in information technology

Tools

Open Roads

CADD software

Bentley Software

AutoEnginuity

Premium Tech Tool

Noregon JPro

Job description

Salary

$60,538.00 - $92,010.00 Annually

Location

Blair County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CSSC-2026-59699-01541

Department

Executive Offices

Division

EX OA Entrprs Tchlgy Srvs Off

Opening Date

10/05/2026

Closing Date

10/18/2026 11:59 PM Eastern

Job Code

01541

Position Number

00291242

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST07

Bureau / Division Code

00812800

Bureau / Division

Enterprise Technology Services Office

Worksite Address

1620 North Juniata Street

City

Hollidaysburg, Pennsylvania

Zip Code

16648

Contact Name

Matthew Zyroll

Contact Email

[e-mail]

THE POSITION

Do you like working in a fast pace environment where you are responsible for a large variety of work, performing complex problem solving, and delivering high quality customer service? The Infrastructure and Economic Development Delivery Center, Technology Services Office is looking for a highly motivated information technology (IT) professional to join the Infrastructure Team. This position gives you the opportunity to support various technologies used to provide applications and services to employees and citizens of Pennsylvania.

DESCRIPTION OF WORK

This position supports information technology services for many district, county, and field offices. The work focuses on helping users solve computer and network problems and keeping technology systems working smoothly. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Provide help for software, hardware, and network issues across many office and field locations
• Device Management: Maintain and update workstations, mobile devices, printers, and specialized equipment
• Network Assistance: Troubleshoot network connectivity problems and work with tools to monitor and resolve issues
• User Guidance: Teach users about technology, assist with new system rollouts, and offer clear instructions
• System Documentation: Record work, update tickets, and track assets and inventory for technology equipment

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Hollidaysburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires possession of one or more years of full-time experience in each of the following:
  • IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software etc.)
  • IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (For example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, AutoEnginuity, Premium Tech Tool, Noregon JPro etc.)
  • IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.