Information Technology Technician- Field Technician

Cedar Rapids Community School District; Cedar Rapids (IA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Standard employee benefit

Job summary

The Cedar Rapids Community School District is seeking an Information Technology Technician- Field Technician to provide hands‑on support across multiple schools. The role centers on device repairs, classroom technology, and user assistance, with an hourly rate of $27.29.

You will travel between sites in district vehicles, log incidents, maintain inventory, and ensure systems from projectors to Wi‑Fi operate smoothly during instructional time.

Qualifications

• High school diploma required.
• Associate degree or technical certification in IT preferred.
• 13 years in entry‑level IT support preferred.
• Experience in K-12 education or managed IT services is an advantage.
• Competency with Chrome, Windows, and Apple operating systems.

Responsibilities

• Perform component-level repairs for student and staff devices.
• Assess damage and process notifications; flag missing/stolen devices.
• Support STEM labs, 3D printers, copiers, printers, digital signage, and library hardware.
• Install and troubleshoot interactive panels, document cameras, and projectors.
• Ensure workstations, USB‑C docks, cameras, and wireless casting setups function correctly.
• Log resolutions, track time, update inventory tags, and monitor SLAs.
• Triage tickets by instructional impact and communicate updates to staff.
• Verify Wi‑Fi and wired connectivity before escalation.
• Transport equipment between schools using district vehicle.

Skills

Troubleshooting

Customer service

Independent worker

Chrome

Windows

Apple OS

Education

High school diploma

Associate degree or IT certification

Tools

Windows OS

macOS

Chrome OS

Job description

Information Technology Technician- Field Technician

Job Description

Information Technology Technician- Field Technician

Location: ELSC

Employment Date: As arranged

Classification: Hourly Non-Administrative Meet and Confer

Hourly rate: $27.29 per hour

PRINCIPAL DUTIES

• Perform component-level repairs (screens, keyboards, trackpads, hinges, batteries, motherboards) for student and staff devices.
• Assess accidental vs. intentional damage, assist with processing fine notifications per district policy, and flag missing/stolen devices in the device management system.
• Provide support for STEM labs, 3D printers, copiers, printers, digital signage, library circulation desk hardware, and visitor management hardware.
• Install, calibrate, and troubleshoot interactive flat panels, document cameras, classroom sound amplification systems, and projectors.
• Ensure teacher workstations, USB-C docks, document cameras, webcams, and wireless casting setups are fully functional.
• Log resolution steps, track time spent, update inventory tags, and maintain Service Level Agreements.
• Communicate updates to staff on ticket status and estimated turnaround times.
• Monitor, triage, and prioritize incoming support tickets across assigned schools based on instructional impact (e.g., standard student issue vs. offline classroom panel during instructional time).
• Verify wireless coverage (Wi‑Fi access points) and wired wall jack connectivity in instructional spaces before escalating to network specialist.
• Maintain vehicle cleanliness, monitor maintenance schedules, and secure high‑value IT inventory stored inside.
• Drive a district‑provided work vehicle to transport devices, spare parts, AV equipment, tools, and e‑waste between schools and the district office.

PREPARATION, EXPERIENCE, SKILL:

• High school diploma required; Associate degree (or technical certification) in Information Technology, Computer Science, or a related field strongly preferred.
• 13 years in entry‑level IT support strongly preferred. Direct experience in K‑12 education, higher education, or managed IT services is an advantage.
• Competency and experience in Chrome, Windows, and Apple operating systems strongly preferred.
• Strong troubleshooting and problem solving skills.
• Ability to work independently, as well as in a team environment under direct supervision.
• Customer‑service‑oriented attitude.
• Valid driver's license with a clean record (required to drive the district‑provided work vehicle).

ESSENTIAL FUNCTIONS:

The information contained in this job description is in compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individual holding this position and additional duties may be assigned.

Qualification:

The Cedar Rapids Community School District is an Equal Opportunity Employer. The district does not discriminate on the basis of race, creed, color, gender, national origin, religion, age, marital status, sexual orientation, veteran status, or disability. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle and/or feel objects, tools or controls; talk and hear. The employee frequently must squat, stoop or kneel, reach above the head and forward 0 to 24 inches and on occasion up to 36 inches. The employee continuously uses hand strength to grasp items. The employee will frequently bend or twist at the neck and trunk more than the average person while performing the duties of this job. The employee must frequently lift and/or move up to 50 pounds 0 to 12 feet and occasionally up to 50 feet, such as computer‑related equipment, desks, chairs, and boxes. The employee will sometimes push/pull items such as tables and carts. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus while working with computers, digital displays, written materials, reports, etc.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderately quiet. The position requires the commitment of professional working hours that may require the employee to extend beyond a typical 7:00 a.m. to 4:00 p.m. workday. The employee will frequently work in different areas of the district and various parts of buildings including in/at desks, on or near the floor, in wiring closets, etc. The employee will traverse stairs, stand and sit frequently for extended periods of time and drive between sites. The employee will usually work in indoor temperatures but will work outdoors and transport equipment and supplies between sites.

Required Education: GED/ High School Diploma

Compensation: Hourly

• Benefit: Standard Employee Benefit in accordance with Table S group under the Non-Administrative Meet/Confer

Contact Information

Name: Blake Wedel/Michelle Kruse

E-Mail: [e-mail]/[e-mail]

Phone: [phone]

Position Type: Full-time

Job Details

Application Deadline: Posted until filled

Equal Opportunity Employer

All employers submitting a job opening for posting on the Teach Iowa system will not discriminate in hiring on the basis of race, ethnicity, national origin, gender, age, physical disability, sexual orientation, gender identity, religion, marital status, or status as a veteran. A bona fide religious institution may choose to exercise the allowances in Iowa Code section 216.6.(6)d. Employers may have additional developed specific equal employment opportunity policies and procedures; please check with employers.

Contact Information

• Human Resources
• 2500 Edgewood Road NW
• Cedar Rapids, Iowa 52405
• Phone: [phone]
• Email: [e-mail]