INFORMATION TECHNOLOGY TECHNICIAN - Business Systems

City of Huntington Beach

Huntington Beach (CA)

On-site

USD 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Twelve paid holidays

Educational incentive plans

Group insurance programs

Flexible spending accounts

Retirement benefits (CalPERS)

Job summary

City of Huntington Beach seeks an Information Technology Technician in the Information Technology Services Department. Under supervision, you will support minicomputer systems and networks, install and troubleshoot applications, and assist with backups and user management.

The ideal candidate has 1 year of hands-on IT experience and strong customer focus. You'll work within the Business Systems division to ensure seamless IT operations, with opportunities for professional development and

Qualifications

High school diploma or equivalent required.
30 semester units in computer science or related field preferred; associate’s degree desirable.
1 year of hands-on experience in software development and application support.
Experience installing, configuring, and troubleshooting business applications; strong customer focus.

Responsibilities

Assist with service requests for hardware, software, and peripherals; remote desktop or on-site troubleshooting.
Install, operate and maintain computers and peripherals; configure basic systems.
Update maintenance logs; respond to tickets and work orders.
Assist with backups, upgrades, and software support activities.
Set up and connect devices; load software; manage user access and permissions.
Coordinate with manufacturers for warranty services and asset documentation.
Maintain city-wide OS images for desktop and mobile devices.

Skills

Windows OS

Python

Java

ASP.NET

Databases

ETL

SSRS

Education

High school diploma

CS coursework 30 sem units

Associate’s degree in CS

Job description

Description Applications will be accepted on a continuous basis.

Description Applications will be accepted on a continuous basis. The first review of applications is scheduled to occur for applications received before 5:00 PM on September 22, 2026. This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established.
Note: This job description is currently being updated and is under review for final approval.
In Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have an outstanding career opportunity available, as we're looking for the right person to serve as Information Technology Technician in the Business Systems division of the Information Technology Services Department.
The ideal candidate for this role should possess a mix of technical skills, problem-solving ability, and strong customer focus, backed by one year of hands-on experience in software development and application support. They should be skilled in Windows OS, Python, Java, ASP.NET, and C#, with a solid understanding of databases, ETL processes, and SSRS reporting. The candidate should also have experience in installing, configuring, and troubleshooting business applications, ensuring seamless integration and functionality. Excellent communication skills and a customer-first mindset are required to provide effective support and ensure a positive user experience. Finally, the candidate must demonstrate a commitment to continuous learning and staying up to date with emerging technologies and best practices in IT and application support.

Information Technology Services Department

The Information Technology Services (ITS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognize the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost effective and scalable. We believe in the concept of future proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into three divisions: Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department.

The Position

Under close supervision, the Information Technology Technician learns and performs a variety of entry and intermediate-level technical duties in support of minicomputer systems, local and wide area networks, and associated peripheral equipment.
The Information Technology Technician series consists of Information Technology Technician, Senior Information Technology Technician, and Lead Information Technology Technician. While the work may be similar, the distinction amongst levels is determined according to the complexity of the work assigned, the range of supervision needed, and the expertise required to perform the work at the designated level.

Examples of Essential Duties

Assigned to service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio visual equipment; performs remote desktop or on-site assessment to determine cause of problems
Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components
Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders
Assists with routine system backups, upgrades and/or other hardware/software support activities
Connects computers to printers, scanners, personal digital assistants and other peripheral equipment; loads software
Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions
Coordinates with manufacturers for all warranty services equipment
Performs asset inventory and prepares and maintains system documentation
Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software
Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems
Sets up audio visual and computer equipment in conference rooms and other locations for meetings

Skills

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:

Education: High school diploma or equivalent certificate. College-level coursework (minimum 30 semester units) in computer science or other related field preferred. Associate’s degree in computer science or other closely related field desirable.

Experience: One (1) year of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, printers, and configuration of said hardware and associated software.

License/Certificate: Possession of a valid California Class C driver’s license and an acceptable driving record are required at the time of appointment and throughout employment.

SPECIAL CONDITIONS

Must be able to respond to emergency services call out.

Must pass a comprehensive background investigation.

Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program.

Public Employee Disaster Service Worker

In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

APPLICATION AND SELECTION PROCESS

An online application must be fully completed.
Applicants must clearly demonstrate that they meet the minimum education, experience, license and/or certification requirements to be considered. Applicants whose qualifications best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%), which will be scheduled once a sufficiently strong candidate pool has been established.
Eligible List.
Selection Interview.
Background.
Appointment.

Supplemental Information

The City of Huntington Beach offers a comprehensive benefit package to Huntington Beach Municipal Teamsters (formerly MEA) members, including:

TWELVE PAID HOLIDAYS provided per year.
GENERAL LEAVE with pay of 176 hours is granted to regular full-time employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service.
EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities.
GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances.
FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members.
Benefit Formula Miscellaneous 2.5% at age 55.
Final Compensation Period 1-year.
Member Contribution Rate 9.0% of Reportable Compensation.
Benefit Formula Miscellaneous 2% at age 62.
Final Compensation Period 3-year.
Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23).
DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.
FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval.
Agency Shop Agreement exists between the City of Huntington Beach and the Huntington Beach Municipal Teamsters (HBMT). As a result, employees in classifications represented by the HBMT are required, no later than 30 days after commencing employment, to either opt out or become a dues paying HBMT member. All dues are collected via payroll deduction and distributed directly to HBMT for processing.

NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice.

For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Huntington Beach Municipal Teamsters" or "Municipal Employees' Association".

Do you have a high school diploma or equivalent certificate?

Have you completed 30 semester units of college-level coursework in computer science or a related field?

If you answered "Yes" to the previous question, please indicate the total number of semester units you have completed in computer science or a related field, and list the specific courses completed. Alternatively, if you have earned a degree in computer science or a related field, please specify the degree earned and your area of concentration. If this does not apply, please enter "N/A".

Please specify the number of years of experience you have working with computer hardware—including desktops, laptops, tablets, mobile devices, networking equipment, and printers—as well as configuring this hardware and associated software.