Information Technology Technician

Flex-N-Gate; Urbana (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, prescription, vision,

401(k) with company match

Safety training & tuition assistance

Paid holidays & vacation

Job summary

Flex-N-Gate is seeking an Information Technology Technician to ensure proper computer operations so that end users can accomplish organizational tasks. This role involves receiving, prioritizing, documenting, and actively resolving end user help requests.

Problem resolution may involve approved diagnostics and hands-on desktop support. The candidate should have a High School diploma or equivalent and 2–4 years of related experience, with recommended information systems certifications.

Qualifications

• High school diploma or equivalent required.
• 2 to 4 years' work experience in a related field required.
• Recommended certificates in information systems.
• Recommended completion of a one-year college-level curriculum.

Responsibilities

• Evaluate documented resolutions and suggest ways to prevent future problems.
• Field incoming help requests from end users via telephone, email and text in a courteous manner.
• Document all pertinent end user problems or issues.
• Escalate problems to the appropriate experienced technician when required.
• Record, track, and document help-desk requests and the problem-solving process, including final resolutions.
• Use approved diagnostic utilities to aid in troubleshooting.
• Access approved software updates, drivers, knowledge bases, and FAQs to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing backups, and configuring systems and applications.
• Test fixes to ensure the problem has been adequately resolved and report all findings and final resolutions.
• Perform post-resolution follow-up with users and supervisors.
• Be available for support calls 24/7.

Skills

Communication

Energy and Stress

Technical Capacity

Problem Solving

Accountability and Dependability

Performance Management

Ethics and Integrity

Analytical

Education

High School diploma or equivalent

2 to 4 years work experience in a related field

Recommended certificates in information systems

Recommended completion of a one-year college-level curriculum

Job description

Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard‑working and skilled individuals.

Summary

The Information Technology Technician’s role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as requiring hands‑on assistance at the desktop level.

Core Competencies

• Communication
• Energy and Stress
• Technical Capacity
• Problem Solving
• Accountability and Dependability
• Performance Management
• Ethics and Integrity
• Analytical

Job Duties

• Evaluate documented resolutions and suggest ways to prevent future problems.
• Field incoming help requests from end users via telephone, email and text in a courteous manner.
• Document all pertinent end user problems or issues.
• Escalate problems (when required) to the appropriate experienced technician.
• Record, track, and document help‑desk requests and the problem‑solving process, including all successful and unsuccessful decisions made, and brief the IT Support Supervisor on final resolution.
• Use approved diagnostic utilities to aid in troubleshooting.
• Access approved software updates, drivers, knowledge bases, and FAQs on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Test fixes to ensure the problem has been adequately resolved and report all findings and final resolutions.
• Perform post‑resolution follow‑up with users and supervisors.
• Be available for support calls 24/7.

Requirements

• High School diploma or equivalent.
• 2 to 4 years of work experience in a related field required.
• Recommended certificates in information systems.
• Recommended completion of a one‑year college‑level curriculum.
• Knowledge of basic computer hardware and application software.
• Experience with desktop operating systems including Windows XP, 7, and 8.
• Working knowledge of a range of diagnostic utilities.
• Exceptional customer service orientation and the ability to present ideas in user‑friendly language.
• Prompt, directed, reliable, self‑motivated, and highly dependable.
• Keen attention to detail and able to effectively prioritize and execute tasks in a high‑pressure environment.
• Experience working in a team‑oriented, collaborative environment.
• Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning.

What We Offer

• Medical, dental, prescription, vision, life and disability insurance, and a flexible spending account.
• 401(k) retirement savings plan with company match.
• Extensive safety training, new hire orientation, continuous learning and development programs, and tuition reimbursement.
• Paid holidays and vacation time.

Flex‑N‑Gate is an equal opportunity employer. EEO/Minorities/Females/Veterans/Disabled.