Information Technology Technician

Flex-N-Gate LLC.; Urbana (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and disability insurance

401(k) retirement savings plan with company match

Tuition reimbursement

Job summary

Flex-N-Gate LLC. is seeking an Information Technology Technician based in Urbana, Illinois. This role involves ensuring proper computer operations to facilitate end users in accomplishing their tasks. Responsibilities include evaluating help requests, documenting issues, and providing hands-on support at the desktop level.

The ideal candidate will have a high school diploma, 2 to 4 years of experience, and a customer service orientation. Benefits include comprehensive health insurance and a 401(k) savings plan.

Qualifications

• 2 to 4 years of work experience in a related field.
• Knowledge of basic computer hardware and application software.
• Experience working in a team‑oriented, collaborative environment.

Responsibilities

• Evaluate documented resolutions and suggest ways to prevent future problems.
• Field incoming help requests from end users via telephone, email, and text.
• Document all pertinent end user problems.

Skills

Communication

Technical Capacity

Problem Solving

Customer Service

Attention to Detail

Education

High School diploma or equivalent

Recommended certificates in information systems

Completion of a one‑year college level curriculum

Tools

Windows XP

Windows 7

Windows 8

Diagnostic utilities

Job description

Flex-N-Gate Management, 502 East Anthony Drive, Urbana, Illinois, United States of America

Job Description

Posted Friday, June 5, 2026 at 5:00 AM

Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.

Summary

The Information Technology Technician’s role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require that the individual give hands‑on help at the desktop level.

Core Competencies

• Communication
• Energy and Stress
• Technical Capacity
• Problem Solving
• Accountability and Dependability
• Performance Management
• Ethics and Integrity
• Analytical

Job Duties

• Evaluate documented resolutions and suggest ways to prevent future problems.
• Field incoming help requests from end users via telephone, email and text in a courteous manner.
• Document all pertinent end user problem or issue.
• Escalate problems (when required) to the appropriate experienced technician.
• Record, track, and document – help desk request, problem‑solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution.
• Use only approved diagnostic utilities to aid in troubleshooting.
• Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Test fixes to ensure problem has been adequately resolved and report all findings and final resolutions.
• Perform post‑resolution follow‑up, with users and supervisor.
• Available for support calls 24/7

Requirements

• High School diploma or equivalent
• 2 to 4 years of work experience in related field required.
• Recommended certificates in information systems
• Recommended completion of a one‑year college level curriculum
• Knowledge of basic computer hardware and application software.
• Experience with desktop operating systems including Windows XP, 7 and 8
• Working knowledge of a range of diagnostic utilities.
• Exceptional customer service orientation and the ability to present ideas in user‑friendly language.
• Be prompt, directed, reliable, self‑motivated and highly dependable.
• Keen attention to detail and able to effectively prioritize and execute tasks in a high‑pressure environment.
• Experience working in a team‑oriented, collaborative environment.
• Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning.

What We Offer

• Medical, dental, prescription, vision, life and disability insurance, and a flexible spending account
• 401(k) retirement savings plan with company match
• Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement
• Paid holidays and vacation time

“It engages you professionally, and provides learning opportunities.”

“Lots of growth opportunity.”

“The company’s young enough to be exciting, but old enough to be stable.”

Not just a job—a great place to work!

Flex-N-Gate is an equal opportunity employer. EEO/Minorities/Females/Veterans/Disabled.