Information Technology Technician

North Texas Municipal Water District; United States; On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Health and wellness benefits

Generous paid time off

Robust pension plan

Job summary

NTMWD is seeking an IT Support Specialist to provide desktop and network assistance across the district, including support for executives and staff. You will troubleshoot hardware and software, manage Active Directory, and assist with AV equipment in meeting spaces.

The role emphasizes strong communication and problem-solving under pressure. Join a culture built on integrity, trust, respect, unity, service, and teamwork, with a robust benefits package and opportunities for professional growth

Qualifications

• Requires a high school diploma or GED; 2 years’ desktop PC support or equivalent experience preferred.
• A+, Network+, ITIL or similar certifications are preferred.
• Strong written and verbal communication skills; ability to support executives and staff.

Responsibilities

• Provides computer/network support for software and hardware problems reported by users.
• Serves as Tier 1 technical resource for network users and supports installation, configuration, and troubleshooting.
• Maintains user accounts in Active Directory and supports AV room equipment as needed.
• Performs in-depth troubleshooting in high-pressure, time-sensitive environments.

Skills

A+

Network+

ITIL

End user support

Education

High school diploma or GED

Tools

Active Directory

Microsoft administration tools

LAN/WAN knowledge

Job description

North Texas Municipal Water District (NTMWD) provides vital wholesale water, wastewater and solid waste management services to more than two million people who call North Texas their home.

Our culture is deeply ingrained in our core values of Integrity, Trust, Respect, Unity, Service, and Teamwork (ITRUST).

Our employees will tell you they feel a sense of purpose and have a daily opportunity to make a positive impact on the cities we serve by helping to provide services that their residents and businesses need to thrive.

We offer an array of excellent benefits, including comprehensive health and wellness packages, generous paid time off, professional development opportunities, and a robust pension plan to help secure our employees’ financial future.

If you are looking for a rewarding, long-term career where you can make a meaningful impact on the North Texas region, look no further than NTMWD!

Job Description Summary:

Under the direct supervision of the IT Support Supervisor, this individual will provide technical support for the entire NTMWD organization. Maintains knowledge of existing end user hardware and software in use to maximize efficiency and resolve problems swiftly. Provides superior face‑to‑face customer/user support and assist customers/users with requests in a timely manner.

Job Description:

Job Responsibilities

• Provides computer/network support relating to software and hardware problems reported by users.
• This will include support for high‑level executives, including Directors and Executives as well as appointed Board members.
• Serves as Tier 1 technical resource for network users, providing assistance and support for installation, configuration, maintenance, and troubleshooting of various District IT hardware, software, and peripheral devices.
• Maintains an adequate level of knowledge to support operating system and application software being used to provide superior levels of support.
• Performs In‑depth troubleshooting, often in high‑pressure environments and with short time requirements.
• Installs, and troubleshoots new software applications and hardware.
• Assembles, configures, and maintains laptops, desktops, tablets, kiosk, and related equipment/hardware.
• Analyzes, tests, and recommends system processes and enhancements to IT Infrastructure and Support Manager.
• Adds and maintains users on the network, assigning application access, and ensuring security.
• Ensures that user records are kept up to date in Active Directory.
• Provides A/V room support to all meeting and training rooms and the board room as needed.
• Supports system administrators, network administrators, business analysts, GIS analysts, and enterprise application administrators as requested.
• Participates in team meetings, providing input and suggestions.
• Carry out other duties as may be assigned or requested.

Job Requirements Education & Experience:

• Requires a high school diploma or G.E.D.
• 2 years’ experience desktop PC support, Microsoft administration tools, or application support. Equivalent education may be substituted.
• A+, Network+, ITIL or other industry standard IT certifications preferred.

Knowledge, Skills & Abilities:

• General knowledge and analytical skills in all IT related equipment to include laptop, desktop, and notebook PCs.
• Basic knowledge of LAN and WAN connectivity and topology.
• Knowledge of printers, IP telephony, wiring/cabling, A/V equipment, and electronics.
• Must be able to communicate effectively with others both verbally and in writing.
• Requires occasional shift work, including regularly scheduled on call duties after hours and on weekends.
• Ability to adapt to flexible working locations and environments, including remote sites across the District's footprint.
• Requires excellent communication and organizational skills.
• Must exercise good judgment based upon established procedures and policies.

Environmental and Physical Working Conditions:

Driving a District vehicle for business may be required. Employees required to drive as part of their job duties are responsible for maintaining a current, valid, and vehicle - appropriate driver' s license of their resident state. This position requires minimum physical exertion with daily lifting requirements up to 50 pounds. Significant finger dexterity required. Activities may include carrying office materials, pulling and pushing file drawers and organizing paperwork. Duties are almost always carried out in an office environment. Equipment used includes a Network Computer System and/or personal computer, various printers, calculators, copier and telephone. Travel to other sites required when needed.

Compensation Range

$27.78 - $41.12 Compensation Grade 26

Thank you for considering a career with us! We value diversity, equal opportunity, and a positive work environment. We are committed to providing a rewarding and fulfilling career with opportunities for growth and development. If you are passionate about making a difference and contributing to a dynamic and growing organization, we want to hear from you.

The North Texas Municipal Water District (NTMWD) provides vital wholesale water, wastewater, and solid waste management services to more than two million people who call North Texas their home. As a regional provider, we work in conjunction with our Member Cities and Customers to provide affordable, safe, and reliable high-quality essential services. We collaborate with the communities we serve on the design and operation of our systems. This regional partnership has reduced costs, facilitated access to water, wastewater, and solid waste services to communities large and small, and streamlined service delivery. We are committed to operating efficiently and responsibly, surpassing state and federal standards for water quality and environmental protection.