INFORMATION TECHNOLOGY TECHNICIAN

California Department of Toxic Substances Control; Sacramento (CA); Hybrid; USD 553,000 - 742,000; Full time

Benefits offered by this job

Hybrid work

Job summary

The California Department of Toxic Substances Control is seeking a Service Desk Technician to provide level one IT support at its Headquarters in Sacramento. You will troubleshoot hardware, software, printers, phones, and AV systems, and assist with imaging, deployments, and IT projects as part of a collaborative team.

This permanent, full-time role offers hybrid telework, core IT responsibilities, and opportunities to grow in IT service management while delivering reliable, friendly service to

Qualifications

• IT Certifications optional but preferred.
• IT Service Desk and ITSM experience is a plus.
• Experience with IT support and troubleshooting is desirable.
• Familiarity with hardware and peripheral troubleshooting helps.
• Ability to provision user accounts and manage access is beneficial.

Responsibilities

• Provide level one support for software, hardware, printers, phones, and IT peripherals.
• Assist with A/V services, webinars, and online meetings.
• Support priority projects such as asset inventory, telecoms, hoteling, HAM & SAM, printer refresh.
• Ensure equipment works and software updates maintain security compliance.
• Assist with deploying desktop images and moving/replacing IT equipment.
• Answer user questions about procedures, status, and downtime.

Skills

IT Certifications

IT Experience

IT Service Desk

ITSM Experience

IT Support

IT Hardware

User provisioning

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-530134

Position #(s): 810-250-1400-005

Working Title: Service Desk Technician

Classification: INFORMATION TECHNOLOGY TECHNICIAN

$4,133.00 - $5,538.00 A

$4,485.00 - $6,011.00 B

$4,934.00 - $6,613.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Facility: Headquarters

Department Information

This position is located at our Headquarters office in d owntown Sacramento, CA.

The Department of Toxic Substances Control (DTSC) is a member of the boards, departments, and offices (BDO) within the California Environmental Protection Agency (CalEPA).

Our Mission: To protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products.

Our Vision: All of California is thriving in a healthy environment.

Our Core Values: DTSC values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products. Join DTSC to improve the lives of all Californians!

Department Website: http://www.dtsc.ca.gov/

Job Description And Duties

Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It’s not. If you are up for the opportunity, you need to apply for this position. At the Department of Toxic Substances Control (DTSC), it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care!

• Provide level one support and resolution for software, hardware, printers, phones, and other IT peripheral issues either through phone, in person, or using remote access technologies, in support of leads and receive direction from the Support Desk Supervisor or general direction from the Chief information Officer (CIO)
• Assist with A/V services, webinars and online meetings using standard software and hardware
• Assist or work as part of the project team on priority projects, including but not limited to asset inventory project, telecoms project, hoteling project, HAM & SAM project, printer refresh project, and other related Service Desk projects
• Ensure that computer and peripheral equipment are in working order and have all required software updates to maintain hardware and software compliance to security standards
• Assist with setting up, deploying desktop images, moving and/or replacement of IT equipment, either on scheduled time frames or as necessary
• Answer customer questions regarding system procedures, system status, and downtime procedures

Desirable Qualifications We Look For

• IT Certifications
• IT Experience
• IT Service Desk & Call Center Experience
• IT Service Management (ITSM) Experience
• IT Support and Troubleshooting Experience
• IT Hardware & Peripheral Troubleshooting
• IT User provisioning and account management
• Reading and writing ability to effectively communicate complex issues

Special Requirements

A Statement of Qualifications (SOQ) is required for the hiring manager’s review. Applications submitted without an SOQ may be disqualified.

The SOQ should be no more than 1 page, single spaced, Arial font 11.

Your SOQ Should Address The Following

• Describe your experience of providing technical support or customer service.
• Describe a time you had to learn about new technology, system, or process. What steps did you take?
• Service Desk often manages multiple requests with competing priorities. What is your approach to maintaining a high level of customer service?