INFORMATION TECHNOLOGY ASSOCIATE

California Department of Social Services; Sacramento (CA); Hybrid; USD 55,000 - 98,000; Full time

Job summary

The Information Systems Division of the California Department of Social Services seeks an IT Associate to provide desktop support, hardware and software assistance, and end-user computing services in a hybrid work setting in Sacramento. This permanent, full-time position reports to the IT Supervisor II and covers the full lifecycle of end-user devices.

The role requires the ability to support a diverse user base, work collaboratively, and adhere to department policies.

Qualifications

• Provide immediate IT support to users including hardware and software support.

Responsibilities

• Under IT Supervisor II, provide desktop support and end-user device lifecycle including evaluation, configuration, provisioning, training, security, tracking, and support.

Skills

Desktop Support

End User Computing

Hardware Support

Software Support

IT Troubleshooting

Job description

Position Details

Job Code #: JC-529969

Position #(s): 800-761-1401-XXX

Classification: INFORMATION TECHNOLOGY ASSOCIATE

Salary A: $4,935.00 - $6,614.00

Salary B: $5,424.00 - $7,270.00

Salary C: $5,930.00 - $7,947.00

Salary D: $6,521.00 - $8,740.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 2

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

Information Systems Division's (ISD) mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units. This position shall focus on the Client Services, IT Project Management and System Engineering domains.

ISD Accomplishments

• effectively managing information systems and equipment;
• planning, communicating and implementing responsible information technology policies and solutions; and,
• sharing and transferring information technology knowledge and tools.

CDSS Guiding Principles

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then is this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

Duties:

• Under the direction of the Information Technology Supervisor II (IT Sup II), the Information Technology Associate(ITA) is responsible for providing immediate support to users utilizing California Department of Social Services (CDSS) Information Technology (IT) equipment. The ITA serves as a Desktop Support technician for all users including hardware and software support, and provides advice, consultation, and analytical problem solving assistance in complex end user computing. The primary duties of the ITA lie within the Client Services Domain. Elements include: The full life-cycle of end user device solutions including evaluation, configuration, provisioning, training, security, tracking and support for an end user computing environment.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

In order to be considered for this position, you must submit a statement of qualifications in addition to the standard state application and a resume. The statement of qualifications must be typed, single-spaced, no more than two (2) pages in length, 12-point Arial font and address the following:

• Please describe your technical skills and abilities as they apply to providing desktop support in an enterprise environment.
• What techniques do you use to manage your time and set priorities?
• Please detail any IT related projects you have participated on. What was your role and what challenges did you face? How did you overcome these challenges?

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Period

Final Filing Date: 9/4/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.