Information Technology Technician

Vancrew Technologies; Knoxville (TN); On-site; USD 24,000 - 68,000; Full time

Job summary

A leading company in IT services is seeking an IT Helpdesk Technician in Knoxville, TN, to provide first-line support for users. This full-time, contract-to-hire position offers extensive learning opportunities and career growth. The ideal candidate will have strong communication and problem-solving skills, ensuring excellent customer service while troubleshooting and resolving IT issues.

Qualifications

• High school diploma; associate IT degree is a plus.
• Experience in IT helpdesk is desirable but not required.
• Basic understanding of OS and networking principles.

Responsibilities

• Provide first-line technical support for users.
• Troubleshoot hardware, software, and network issues.
• Maintain records of support requests in the ticketing system.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma

Associate degree in IT, Computer Science, or related field

Tools

Active Directory

Office 365

Job description

Job Location: Knoxville, TN Area. Office location Cedar Bluff.

Reports To: CIO / CISO

Job Type: Contract-to-Hire, Full-time

Job Overview:

We are seeking a dedicated and proactive IT Helpdesk Technician to provide first-line technical support for our users. The ideal candidate will be responsible for troubleshooting and resolving IT issues, ensuring seamless communication, and providing a high level of customer service. This position offers extensive learning opportunities and career growth.

Key Responsibilities:

·Serve as the first point of contact for all IT-related support requests (via phone, email, or in-person).

·Troubleshoot and resolve hardware, software, and network issues for end-users.

·Diagnose and escalate issues to higher-level IT support when necessary.

·Provide assistance with password resets, software installations, and network connectivity problems.

·Maintain a detailed record of support requests in the helpdesk ticketing system.

·Follow up on open tickets to ensure timely resolution.

·Assist with the setup, configuration, and deployment of new hardware and software.

·Offer general technical assistance and guidance to users on how to use company systems and software effectively.

·Monitor and manage IT equipment inventory.

·Contribute to the development and maintenance of helpdesk knowledge base articles.

·Ensure compliance with company IT policies and security protocols.

·Maintain positive relationships with customers and provide excellent customer service.

Qualifications:

·High school diploma or equivalent; an associate degree in IT, Computer Science, or a related field is a plus.

·Previous experience in an IT helpdesk or technical support role is desirable but not required.

·Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking principles.

·Strong communication skills with the ability to explain technical issues to non-technical users.

·Excellent problem-solving skills with attention to detail.

·Ability to work effectively in a fast-paced, team-oriented environment.

·Customer service-oriented with a friendly, professional attitude.

·Basic knowledge of Active Directory, Office 365, or other enterprise applications is a plus.

Working Requirements:

·Core Hours: M/F 8:00 AM to 5:00 PM

·On-Site Requirement: Must work in the office at least three (3) days a week.

·Minimum Hours Requirement: Must meet minimum working hours to qualify for full-time status.

·Full-time position; may include occasional evening or weekend shifts.

·Office environment with occasional work-from-home options, as per company policy.

·Occasional travel between office locations will be required.

·Must adhere to Vancrew Technologies LLC Policies and Procedures

This is a contract-to-hire position offering valuable opportunities for learning and career growth.

Please send your resume to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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