ISP Technician

Jobs via Dice; Davenport (IA); Remote; USD 31,000 - 32,000; Full time

Job summary

A leading technology service provider is seeking an ISP Technician to deliver exceptional technical support and troubleshooting for their clients. This fully remote position offers a competitive salary and various bonuses, with a focus on customer satisfaction and technical excellence. Candidates should be prepared for a fast-paced environment with a commitment to attendance and performance.

Benefits

401K Opportunity

Medical, dental & vision

15 PTO Days Accrued

Training Completion Bonus

Attendance Bonus

Sign-On Bonus

Qualifications

• Must reside within 90 miles of Cedar Rapids, IA, Huntsville, AL, or Raleigh, NC.
• Experience with cable, modem, and internet support is preferred.

Responsibilities

• Provide technical support for an Internet Service Provider.
• Manage a volume of 50-75 tickets per shift.
• Troubleshoot internet, cable, and modem issues.

Skills

Troubleshooting

Customer Support

Networking

Telecommunications

Education

Google IT Professional or studying for CompTIA

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!

ISP Support Technician

100% remote

• must reside within 90 miles of:
  
  

Cedar Rapids, IA

Huntsville, AL

Raleigh, NC

Technical

• Cable, Modem, Internet
• Phone, Email & Web Chat Support
• Networking & Telecommunications
• Troubleshooting
• Ticketing System
• Google IT Professional or studying for CompTIA
  
  

Overview

This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion.

The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video.

Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.

Duties

• Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment.
• Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies.
• Manage volume of 50-75 tickets, per 8-hour shift.
• Learn and support 50+ client accounts, as well as navigate computer systems unique to each member.
• Assist customers in diagnosing voice, data, video, and connectivity issues.
• Answer questions and provide solutions that ensure an optimal customer experience.
• Troubleshoot internet, cable, and modems for business and residential customers.
• Document and record phone calls within multiple ticketing systems.
• Provide backup assistance for other Technical Support Representatives.
• Call hopping and call avoidance are monitored heavily.
• Daily attendance is monitored and only 1 absence per month is allowed during the first few months.
  
  

Start Date & Equipment

• Start Date, June 2, 2025
• Orientation takes place the week of May 26, 2025
• Equipment pick-up is the week of May 26, 2025
• You will need to maintain your own internet connection
• If your home internet goes down, you will need a backup plan to maintain good standing
  
  

Shift

• Candidates will choose an early, middle or late 2nd shift schedule
• 40-hour workweek, 5-work days, 2-off days
• 8-hour shift, 1-hour lunch
• Once schedule is chosen, candidates will not be able to change
• Early-2nd shift (10am-7pm)
• Middle-2nd shift (12pm-9pm)
• Late-2nd shift (3pm-12am)
• 2 days off per week, not consecutive
• Will work 1 Saturday or 1 Sunday per week
  
  

Environment

• Work from home, must have reliable internet, childcare, and minimal distractions.
• Your remote, work-from-home address must remain within 90 miles of a corporate office.
• It is required for your home office to be hardwired into your internet.
• Wi-Fi or hotspots will not be accepted.
• Performance Evaluation.
• Attendance Evaluation.
  
  

Pay Scale & Incentives

• Base Salary $31,000 Annually
• $1,000 Salary increase after 4 months
• $100 Training Completion Bonus
• $50-$100 Attendance Bonus-monthly
• $250 Sign-On Bonus-4 months
• $300 Loyalty Bonus- 8 months & 12 months
• 15 PTO Days Accrued- 80 hr annual carryover
• 401K Opportunity
• $0.50/hr Increase for achieving qualified IT certification (CompTIA A+, Sec+, Net+, CCNA)
  
  

Pay And Benefits

The pay range for this position is $15.00 - $15.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 26, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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