Information Technology Technician

Texas Christian University; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Christian University in Fort Worth, TX seeks a temporary Information Technology Technician to install, maintain, and troubleshoot computer hardware, software, services, and user trainings.

You will support inter-departmental IT teams, resolve issues, and improve system performance while upholding campus standards. Requires a high school diploma or GED; no licensure is needed. This is an on‑campus, in-person role at TCU.

Qualifications

• Must have familiarity with current technology and software/hardware basics.
• Ability to troubleshoot hardware and software issues efficiently.
• Knowledge to build or repair and assemble computer parts as needed.
• Understanding of operating systems and common software applications.
• Able to communicate technical information clearly to users.

Responsibilities

• Establishes, modifies, and upgrades systems and applications by installing or updating computer hardware, software, and related services.
• Provides technical support to inter-departmental IT teams across Networking Infrastructure, Information Security, Systems Administration, Development, and Support.
• Identifies, analyzes and resolves issues by consulting with users and team members.
• Improves system performance by investigating current environment and applying standard solutions.
• Maintains quality service by establishing and enforcing organizational standards.
• Performs other related duties as assigned.

Skills

Current technology knowledge

Hardware troubleshooting

Software troubleshooting

Part assembly/repair

Operating systems knowledge

Technical communication

Education

High School Diploma or GED

Job description

Job Summary:

The temporary Information Technology Technician is responsible for supporting computer hardware, software applications, and services by installing, maintaining, and troubleshooting equipment, software applications, software services and training users.

Duties & Essential Job Functions:

• 1. Establishes, modifies, and upgrades systems and applications by installing or updating computer hardware, software, and related services.
• 2. Provides technical support to inter-departmental IT teams using foundational computer knowledge in one or more areas: Networking Infrastructure, Information Security, Systems Administration, Application Development, Technical Support.
• 3. Identifies, analyzes and resolves issues by consulting with users and team members.
• 4. Improves system performance by investigating current environment; integrating standard solutions.
• 5. Maintains quality service by establishing and enforcing organization standards.
• 6. Performs other related duties as assigned.

Required Education & Experience:

• High School Diploma or GED equivalency.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of current technology.
• Knowledge to troubleshoot computer hardware and software issues.
• Knowledge to build or repair and assemble parts.
• Knowledge of operating systems and software applications.
• Ability to communicate technical information to users.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.