Information Technology Technical Support Specialist

Harris County; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Harris County Precinct 4 is seeking an IT Technical Support Specialist I to provide responsive helpdesk services, troubleshoot issues, and support projects across the precinct, ensuring staff have reliable tools and secure systems. The role emphasizes Microsoft Active Directory, Entra ID (Azure AD), Intune, and a variety of software applications.

Travel to precinct facilities for on-site support is required, and candidates should have a high school diploma and at least two years of customer

Qualifications

• Proficiency in Microsoft 365, Microsoft Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune.
• Working knowledge of identity and access management fundamentals, including user and device objects, security groups, permissions, licensing, and MFA.
• Ability to learn new applications quickly and effectively support end users.
• Strong written and verbal communication skills; able to engage both technical staff and end users.
• Organized and detail-oriented; able to prioritize multiple requests.
• Solid troubleshooting and problem-solving skills; follow instructions and resolve standard issues.
• Ability to collaborate, maintain professionalism, and manage conflict constructively.
• Hands-on experience administering AD and Entra ID with user, group, device management.
• Experience with Intune for device enrollment, configuration, compliance policies, and app deployment.
• Experience supporting and training users across diverse software platforms.
• Certifications: MD-102, SC-900, AZ-900.

Responsibilities

• Manage helpdesk tickets submitted via online system, email, phone, and in-person requests.
• Image, configure, and deploy new hardware and software with proper security settings.
• Administer Active Directory and Entra ID, including MFA, password resets, and license allocation.
• Manage devices through Intune: enrollment, compliance, profiles, and app deployment.
• Install, configure, update, and troubleshoot OS, applications, and firmware.
• Provide onboarding and training support for new hires on IT systems.
• Travel to Precinct 4 facilities for on-site support.
• Assist testing and implementation of new technology infrastructure.
• Maintain IT inventory and documentation.
• Participate in disaster preparedness and recovery activities.
• Represent Precinct 4 professionally to constituents.
• Perform other duties as assigned.

Skills

Active Directory

Azure AD / Entra ID

Intune

Microsoft 365

Helpdesk / ticketing

Customer service

Communication

Troubleshooting

Training end users

Documentation

Education

High school diploma or equivalent

Two years experience in customer service or tech support

Tools

MD-102

SC-900

AZ-900

Job description

Harris County Precinct 4 seeks a dedicated and service-oriented IT Technical Support Specialist I to support core technology operations across the precinct. This role plays a vital part in daily helpdesk activity, technical troubleshooting, and project support, ensuring staff have the reliable tools and systems needed to serve Precinct 4 constituents.

The ideal candidate is a strong communicator, quick learner, and proactive problem-solver with a passion for technology and customer service. Daily work focuses on supporting Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, and the broad array of software applications used throughout the organization.

Duties and Responsibilities:

• Deliver responsive, customer-focused support by managing helpdesk tickets submitted through the online support system, email, phone, and in-person requests.

• Image, configure, and deploy new hardware, accessories, and standard software - ensuring proper security configuration and user environment setup.

• Administer Microsoft Active Directory and Microsoft Entra ID (Azure AD), including account creation and management, MFA and password resets, security group membership, and license allocation.

• Support and manage devices through Microsoft Intune, including enrollment, compliance policies, configuration profiles, and application deployment.

• Build and maintain working knowledge of the software applications used across Precinct 4; install, configure, update, and troubleshoot operating systems, applications, and firmware.

• Provide ongoing training and onboarding support, including new-hire technology orientation and guidance for individuals or groups on IT systems and applications.

• Travel regularly to Precinct 4 facilities to install, maintain, and troubleshoot technology on-site and offer in-person support.

• Assist with testing, troubleshooting, and implementing technology systems that modernize and expand Precinct 4’s infrastructure.

• Maintain physical technology inventory and uphold accurate recordkeeping for IT-related documentation.

• Participate in disaster preparedness, response, and recovery activities.

• Represent Precinct 4 professionally and assist constituents when appropriate.

• Perform other duties as assigned in support of precinct operations.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education and Experience:

• High school diploma or equivalent.

• At least two years of experience providing customer service or technical support in a technology-driven environment.

Licensure:

• Valid Texas driver’s license and acceptable driving record.

NOTE:

Qualifying education, experience, knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

• Proficiency in Microsoft 365, Microsoft Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Intune.

• Working knowledge of identity and access management fundamentals, including user and device objects, security groups, permissions, licensing, and multi-factor authentication.

• Ability to learn new applications quickly and effectively support end users in troubleshooting and training scenarios.

• Strong written and verbal communication skills and confidence engaging both technical staff and end users.

• Organized and detail-oriented, with the ability to prioritize and manage multiple requests.

• Solid troubleshooting and problem-solving skills; able to follow written and verbal instructions and resolve problems in standardized situations.

• Ability to collaborate effectively, maintain professional composure, and manage conflict constructively.

• Hands-on experience administering Microsoft Active Directory and Microsoft Entra ID (Azure AD), including user, group, and device management.

• Experience with Microsoft Intune for device enrollment, configuration, compliance policies, and application deployment.

• Experience supporting and training users across diverse business software platforms.

• Relevant Microsoft certifications such as MD-102, SC-900, or AZ-900.

• Physical ability to perform job functions, including sitting, standing, walking, and lifting up to 50 pounds as needed; capable of meeting required vision and mobility expectations.

Salary:

• Commensurate with qualifications

Location:

• Precinct 4 Headquarters, 3131 Eastside St., Houston, TX 77098

WHAT YOU WILL GET IN RETURN:

You will be surrounded by team members who bring "heart, hustle, and higher standards" to work each day. These leaders advance opportunity and justice as they deliver services to and advocate for the residents of Harris County. The team you will be joining is innovative, dynamic, and forward-looking.

Harris County employees receive a competitive salary plus medical, dental, and vision insurance at no cost to the employee after the first two months of continued full-time employment. Vacation, sick‑time, and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.