Information Technology Technical Support

Acro Service Corp; Newport News (VA); Remote; USD 45,000 - 60,000; Full time

Job summary

Acro Service Corp in the United States seeks an IT Liaison/Helpdesk Specialist to provide technical support for EB/NNSIT users, handling PC systems, software, hardware, and network connectivity. You will install, configure, and troubleshoot desktop environments, follow documented procedures, and collaborate with EBIT, NNSIT, and EB Production Support teams.

Strong communication and the ability to manage multiple requests are essential.

Qualifications

• Bachelor’s Degree and 0 years of experience. A relevant professional certification can be substituted for a Bachelor’s Degree.
• Windows 365, Outlook Experience, Teams
• Verbal Communication
• Ability to follow documented procedures and processes

Responsibilities

• Provides technical support to business area management and staff for PC systems, software, hardware and network connectivity.
• Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues.
• May assign and maintain user passwords for specialized software.
• Support local troubleshooting and resolution, or resolution with the EB help desk.

Skills

Windows 365

Outlook

Teams

Verbal Communication

Follow Procedures

Education

Bachelor's Degree

Tools

Teamcenter

Citrix

Ticketing Systems

Job description

Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity. Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues. May assign and maintain user passwords for specialized software.

• -This position will be in the IT liaison support group. This group facilitates software, hardware, and access to EB systems for HII employees. The individual will also support local troubleshooting and resolution, or resolution with the EB help desk.
• -Strong written and verbal communication skills, especially when working with users and other support groups (EBIT, NNSIT, EB Production Support)
• -Ability to listen carefully, ask the right follow-up questions, and understand a user’s issue before taking action
• -Willingness to follow documented procedures accurately and consistently
• -Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
• -Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
• -Ability to manage multiple requests or issues at one time without losing accuracy or follow-through
• -A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.

Basic Qualifications and Experience

• -Bachelor’s Degree and 0 years of experience. A relevant professional certification can be substituted for a Bachelor’s Degree.
• -Windows 365, Outlook Experience, Teams
• -Verbal Communication
• -Ability to follow documented procedures and processes

Preferred Qualifications

• -Experience with access requests, ticketing systems, user support, EB/NNS processes, Teamcenter, Citrix, or program-specific knowledge would be a PLUS