Information Technology - Systems & Operations

Sacbar; Salinas, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Monterey County ITD Infrastructure & Operations Division seeks an Information Technology Manager to lead its Systems and Operations Team, responsible for on-premise and cloud-hosted servers, data center operations, and voice, video, meeting and collaboration solutions.

The successful candidate will provide leadership for day-to-day operations, set priorities, manage staff and resources, and ensure reliable delivery of technology services to County departments.

Qualifications

• Requires leadership of an IT operations team and enterprise-scale systems management.
• Experience managing cloud infrastructure and security practices in a complex IT environment.

Responsibilities

• Lead the Systems and Operations Team to ensure reliable delivery of technology services to County departments.
• Establish priorities, manage staff and resources, and oversee day-to-day operations.

Skills

Staff leadership

Project management

Cloud infrastructure

Identity & access management

Cybersecurity principles

DevOps practices

Communication skills

Data center operations

Education

Bachelor's degree in IT/CS

Tools

Azure

AWS

Job description

The ITD Infrastructure & Operations Division is seeking an Information Technology Manager to lead its Systems and Operations Team, which is responsible for the maintenance of on-premise and cloud-hosted servers, data center operations, and voice, video, meeting and collaboration solutions.

The successful candidate will provide leadership for the team’s day-to-day operations, establish priorities, manage staff and resources, and ensure the reliable delivery of technology services to County departments. The ideal candidate will be a seasoned IT leader with experience managing enterprise operations and leading technical professionals in a complex IT environment, with knowledge of cloud infrastructure including Microsoft Azure and AWS; identity and access management; cybersecurity principles; and DevOps practices and methodologies.

THE SUCCESSFUL CANDIDATE

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Thorough Knowledge of:

• Principles and practices of complex information systems technology (hardware and software), including system architecture, IaaS, SaaS.
• Principles and practices of project management including needs assessment, project, prioritization, cost-benefit analysis, system implementation, user acceptance testing, resource allocation, logistics, coordination, and contract monitoring.
• Rules, regulations, state and federal information standards and guidelines, laws, ordinances, and policies pertaining to the specific program assignment, including radio frequency licensing and management.
• Industry trends, concepts, and best practices for development, maintenance, and improvement within the assigned area.
• Principles and practices of customer service to develop and maintain a high level of customer satisfaction with services and products delivered by the Department.
• Training techniques and methods.

Working Knowledge of:

• Principles and methods of management, including work planning, analysis, and the selection, supervision, and evaluation of employes.

Skill and Ability to:

• Plan, supervise, mentor, motivate, lead, and evaluate the activities of subordinate staff; establish and hold staff accountable for goals and performance standards.
• Plan, coordinate and implement work plans to achieve a designated objective; coordinate multi-faceted projects and studies, including coordination and planning of resources, personnel, and timetables; and prioritize competing requests for service.
• Develop, manage, coordinate, and implement multiple projects including techniques utilized in needs assessment, planning critical path timelines, resource allocation, logistics and coordination.
• Analyze data, current trends, legislation, operating issues, technology, and complex administrative and technical problems; evaluate alternatives; develop innovative approaches and implement effective solutions.
• Develop policy and establish the methods, procedures, and standards to accomplish the mission of the Information Technology Department. Modify existing policies, strategies, and/or methods to meet unusual conditions within the context of management principles.
• Communicate effectively both orally and in writing; communicate technical information to persons not familiar with information technology.
• Produce easy to understand reports on highly technical material.
• Read and comprehend complex technical reference and training materials.
• Exercise good judgement, decisiveness, innovation, and creativity required in situations involving the direction, control, and planning of an entire program or multiple projects.
• Prioritize competing request for services, time and resources.
• Establish and maintain excellent and effective working relationships with department personnel, staff, vendors, peers, and management; and provide excellent customer service.