Information Technology System Administrator

Via Licensing Alliance; Denver (CO); Hybrid; USD 87,000 - 105,000; Full time

Job summary

Join a leading firm in collaborative licensing as an IT System Administrator, where you'll support and maintain IT systems crucial for innovation. In this hybrid role, you'll work on-site in Greenwood Village three days a week, tackling system administration, user support, and compliance tasks. You'll monitor and troubleshoot network issues, assist with audits, and manage website updates using WordPress. This position offers a competitive salary range of $87,000 to $105,000 per year, along with an annual bonus, and is perfect for those looking to grow in their IT careers within a dynamic and inclusive environment.

Qualifications

• 3+ years of experience in IT system administration and user support.
• Strong knowledge of network administration and IT security fundamentals.

Responsibilities

• Monitor and resolve issues with IT systems and network infrastructure.
• Provide user support for hardware, software, and connectivity issues.

Skills

IT System Administration

Troubleshooting

User Support

Network Administration

IT Security Fundamentals

Problem-Solving

Communication Skills

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Jira

ServiceNow

Microsoft 365 Suite

Confluence

WordPress

Job description

Via Licensing Alliance provided pay range

This range is provided by Via Licensing Alliance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$87,000.00/yr - $105,000.00/yr

Additional compensation types

Annual Bonus

Join the leader in collaborative licensing and help us advance inclusive and efficient new patent licensing approaches to drive innovation globally. Via Licensing Alliance is dedicated to accelerating global technology adoption, fostering participation, and generating return on innovation with balanced IP licensing solutions for innovators and manufacturers of all sizes around the globe.

We are seeking an experienced IT System Administrator to support IT systems and provide technical assistance across various platforms. The ideal candidate will have a strong foundation in system administration, troubleshooting, and IT operations, with a focus on learning and growing into more advanced responsibilities. This hybrid role requires to work on-site at the Greenwood Village office three days per week (Tues-Thurs).

Key Responsibilities:

System Administration and Maintenance:

• Monitor, troubleshoot, and resolve issues with IT systems, including network infrastructure, VPNs, firewalls, and endpoint devices.
• Assist with routine maintenance, such as applying patches and updates to systems.
• Administer user accounts, permissions, and access controls across platforms.

User Support and Troubleshooting:

• Respond to and resolve IT-related incidents and service requests in a timely manner.
• Provide excellent customer service by supporting users with hardware, software, and connectivity issues.
• Document resolutions and create user-friendly guides for common issues.

Audit and Compliance Support:

• Assist with internal and external audit requests related to IT systems.
• Help ensure IT processes align with compliance standards, including basic security protocols.

Web Administration and Support:

• Perform routine updates, patch management, and troubleshooting for the corporate website, ensuring high availability and optimal performance.
• Manage updates to website content using WordPress, adhering to corporate branding and compliance standards.
• Implement and monitor website security measures, such as SSL certificates, vulnerability scans, and secure plugin configurations.
• Collaborate with internal teams to integrate third-party tools, analytics platforms, and SEO best practices.
• Use website monitoring tools to ensure uptime and performance metrics, generating regular reports for stakeholders.
• Provide technical support for website-related issues and train staff on basic content management functions.

Project Support:

• Collaborate with senior team members to assist with IT infrastructure projects.
• Participate in implementing and documenting IT solutions to improve efficiency.

Process and Documentation:

• Maintain accurate documentation for IT systems, procedures, and configurations.
• Contribute to the creation and updating of standard operating procedures (SOPs).

Qualifications and Skills:

• 3+ years of relevant experience in IT system administration, user support, or similar roles.
• Basic knowledge of network administration (LAN/WAN, VPNs, firewalls).
• Experience with ITSM tools (e.g., Jira, ServiceNow) for ticketing and service management.
• Familiarity Microsoft 365 Suite, Confluence.
• Understanding of IT security fundamentals, such as account access control and system monitoring.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills, with a focus on customer service.
• Ability to work independently and collaboratively within a team.
• CompTIA A+, Network+, or Security+ certifications (preferred).

The Denver Area base salary range for this full-time position is $87,000 - $105,000 and can vary if outside of this location. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Via LA is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Professional Services