Information Technology Support Technician III - Honolulu, Oahu

Hawai`i State Judiciary; Honolulu (HI); On-site; USD 65,000 - 85,000; Full time

Job summary

Hawaiʻi State Judiciary seeks an Information Technology Support Technician III to serve as an independent worker supporting a professional IT Specialist. You will study work processes, develop microcomputer applications, and manage IT resources while training users on basic procedures.

Qualified candidates have a high school diploma and three years of IT experience, with substitutions allowed for certain degrees or certifications. A driver’s license may be required.

Qualifications

• Education requirement: Graduation from high school or GED.
• Three (3) years of IT experience in an operational environment with knowledge of mini/micro, mainframe, and/or networking components.
• Substitutions of education for experience may include two-year associate degree or certified programs (e.g., MCSE, CNE) or a Bachelor's degree.
• Valid driver's license may be required for some positions.

Responsibilities

• Assists a professional IT Specialist with studies of work processes and operations of simple complexity.
• Develops applications for microcomputer users in a localized environment.
• Manages and maintains IT resources including mini/micro, mainframe, network and peripheral devices.
• Provides training and assistance to users on basic system procedures and software programs.

Education

High school diploma or GED

Associate's Degree (preferred) in Computer Science/Information Technology/Electronics/Networking Technology

Bachelor's degree in Computer Science/IT/Networking (substitution for two years of experience)

Tools

Microsoft Windows NT

Novell NetWare

Job description

Recruitment Number 26-215TO, Information Technology Support Technician III, SR-17, Honolulu, Oahu.

Serves as an independent worker responsible for assisting a professional IT Specialist in conducting studies of work processes, procedures and operations of simple complexity to determine user's needs; developing applications for micro computer users utilizing various micro computer software in a localized environment; managing, operating, maintaining and monitoring of information technology resources which includes mini/micro, mainframe, network, and other computer systems, application software, peripheral devices; providing training and assistance to users on basic system procedures and a variety of mini/micro, mainframe, network and other computer software application programs; writing and editing procedure language; and performs other duties as required.

Education Requirement: Graduation from high school or GED.

Specialized Experience

Three (3) years of experience in an IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of:

• networking equipment (e.g. modems, line drivers)
• various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail)
• peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply)

Substitution of Education for Experience

1. Successful completion of a two-year degree (e.g., Associate's Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/ Networking Technology related field may be substituted for one (1) year of Specialized Experience.

2. Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for two (2) years of Specialized Experience.

3. A Bachelor's degree in Computer Science, Information Technology/Electronics/ Networking Technology related field or comparable major from an accredited college or university may be substituted for two (2) years of Specialized Experience.

Selective Certification Requirement - Driver's License

For certain positions, applicants must possess a current and valid driver's license to operate a motor vehicle.