Information Technology Support Technician III

Hawaii State Judiciary; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Hawaii State Judiciary in Honolulu seeks an Information Technology Support Technician III to assist a professional IT Specialist, study work processes, develop applications for microcomputer users, and manage IT resources across mini/micro, mainframe, and network systems.

Education requirements include a high school diploma or GED. Substitutions include an associate's or bachelor's degree, or certified programs with proficiency tests. A valid driver's license may be required for some positions.

Qualifications

• High school diploma or GED required.

Responsibilities

• Assist IT Specialist in studies of work processes to determine user needs.
• Develop applications for micro computer users in a localized environment.
• Manage, operate, maintain and monitor IT resources including mini/micro, mainframe, network and other computer systems.

Job description

Recruitment Number 26-215TO, Information Technology Support Technician III, SR-17, Honolulu, Oahu. Serves as an independent worker responsible for assisting a professional IT Specialist in conducting studies of work processes, procedures and operations of simple complexity to determine user's needs; developing applications for micro computer users utilizing various micro computer software in a localized environment; managing, operating, maintaining and monitoring of information technology resources which includes mini/micro, mainframe, network, and other computer systems, application software, peripheral devices; providing training and assistance to users on basic system procedures and a variety of mini/micro, mainframe, network and other computer software application programs; writing and editing procedure language; and performs other duties as required.

Education Requirement

Graduation from high school or GED.

Specialized Experience

• networking equipment (e.g., modems, line drivers)
• various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail)
• peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply)

Substitution of Education for Experience

1. Successful completion of a two-year degree (e.g. Associate's Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/ Networking Technology related field may be substituted for one (1) year of Specialized Experience.
2. Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for two (2) years of Specialized Experience.
3. A Bachelor's degree in Computer Science, Information Technology/Electronics/ Networking Technology related field or comparable major from an accredited college or university may be substituted for two (2) years of Specialized Experience.

Selective Certification Requirement - Driver's License:

For certain positions, applicants must possess a current and valid driver's license to operate a motor vehicle.

Education:

If you are using education as a substitution for experience, you must submit a copy of your transcript(s) or diploma(s) at the time of application. If you are selected for a position, we will request an official transcript (not a copy) at a later date. The official transcript must indicate completion of the training and/or the awarding of the appropriate degree.