Information Technology Support Technician

Widen the Net | B Corp™; Santa Monica (CA); On-site; USD 59,813,000 - 99,687,000; Full time

Benefits offered by this job

Medical plan

Paid federal holidays

On-site in Santa Monica

Job summary

Widen the Net | B Corp™ is seeking an IT Service Desk Analyst to support a top social platform from our Santa Monica office. You will troubleshoot Windows, Mac, Linux, AD, and cloud apps while ensuring timely resolutions and high customer satisfaction.

You will also manage tickets, leverage Jira, and coordinate with vendors. This role is a 12-month full-time W2 contract with on-site work five days per week in Santa Monica, CA.

Qualifications

• 2+ years experience in IT support/service desk.
• Experience troubleshooting Windows/Mac OS X/Mac/Apple technologies.
• Excellent client-facing and problem-solving skills.

Responsibilities

• Troubleshoot Windows OS, Mac OS, Linux OS, network, AD, Office 365, storage and backup systems; manage digital workspace tools.
• Triage ticket backlog, analyze issues, follow up with end users, ensure resolution within SLA (via Jira).
• Build relationships with 3rd party vendors and document processes.

Skills

IT support

Windows/Mac

Client-facing

Problem-solving

Tools

Jira

Okta

Atlassian

Slack

Confluence

Google Workspace

JAMF

Job description

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician

Our client is a one of the world top social media platforms:

• -Over 6500 + staff globally across EMEA, NA, APAC and Middle East
• -Grow rapidly with cutting edge AR and VR technologies

We are looking for an IT support technician to support the growth of their Santa Monica offices

• -Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF,
• -Clearing tickets backlog, analysing issues and following up with end users, escape technical issues, helping resolving problems and finding root cause within SLA (using Jira);
• -Building good relationship with 3rd party software/hardware vendors;
• -Documentations

Initially 12 months full time W2 contract till the end of 2026 and will extend yearly afterwards. Offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica ( Santa Monica, CA 90405)

• plus contribution to medical plan
• federal public holidays as PTOs

Requirements:

• -2 + years experience working as IT support/service desk;
• -Working knowledge in troubleshooting Windows/ Mac OS X/Mac/Apple technologies
• -Excellent client facing and problem solving skills