Information Technology Support Technician

FirstFour Staffing; Panama City Beach (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in IT services is seeking a dedicated IT Support Technician to join their team in Panama City Beach. In this engaging role, you will provide essential technical support, ensuring the smooth operation of IT infrastructures for various clients. Your responsibilities will include troubleshooting hardware and software issues, maintaining systems, and collaborating with other IT professionals on large-scale projects. This position offers a fantastic opportunity for career growth in a dynamic environment, making it perfect for those passionate about technology and customer service.

Benefits

Health Insurance

Life Insurance

401k Matching

Career Growth Opportunities

Qualifications

• 3+ years of experience in technical support or IT services.
• Strong knowledge of Windows and macOS operating systems.

Responsibilities

• Provide first- and second-level support for IT issues.
• Troubleshoot network connectivity issues and perform system maintenance.

Skills

Technical Support

Windows Operating System

macOS Operating System

Networking Protocols

Problem-Solving

Communication Skills

Time Management

Education

Bachelor's Degree in Computer Science

Equivalent Experience in IT

Tools

Microsoft 365

Active Directory

Ticketing Systems

Virtualization Technologies

Job description

FirstFour Group, the premier source for specialized Information technology recruitment, is currently seeking an IT Support Technician on behalf of our client, a growing IT Services Company in Panama City, Florida. In this role, you will be responsible for providing technical support, maintaining computer systems and networks, and ensuring the smooth operation of our customers’ IT infrastructure, computers, and servers. You’ll work closely with end-users, diagnosing hardware and software issues, and delivering timely solutions to support our customers’ businesses.

THIS IS AN ONSITE ROLE IN PANAMA CITY BEACH, FLORIDA. LOCAL CANDIDATES ONLY. NO RELOCATION OR VISA ASSISTANCE WILL BE PROVIDED.

Accountabilities

• Provide first- and second-level support for desktop, laptop, printer, and peripheral issues.

• Install, configure, and maintain hardware and software systems.

• Troubleshoot and resolve network connectivity issues (LAN/WAN, Wi-Fi, VPN).

• Perform routine system maintenance, including updates, backups, and virus protection.

• Set up user accounts, permissions, and passwords in accordance with company policy.

• Maintain inventory of IT assets, hardware, and software licenses.

• Assist in the deployment of new systems and upgrades.

• Document technical procedures, configurations, and solutions.

• Provide technical support both in-person and remotely via phone, email, or remote desktop tools. • Collaborate with other IT staff to support large-scale projects and rollouts.

Qualifications

Required:

• Bachelor degree or equivalent combination of schooling and experience in Computer Science, Information Technology, or related field.

• Greater than 3 years of experience in a technical support or IT services role.

• Strong knowledge of Windows and macOS operating systems.

• Familiarity with Microsoft 365 Online, Active Directory, and common business software.

• Basic understanding of networking protocols and concepts (TCP/IP, DHCP, DNS).

• Excellent problem-solving and communication skills.

• Ability to manage multiple tasks and work independently or in a team environment.

Preferred:

• CompTIA A+, Network+, or other relevant certifications.

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow).

• Exposure to virtualization technologies (e.g., VMware, Hyper-V).

Our client offers a competitive base salary as well as benefits including health, life, and matching 401k. There is ample opportunity for career growth. For immediate and confidential consideration, please apply today.