Information Technology Support Technician

Belcan; Englewood (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Belcan is seeking an IT Support Technician III to provide desktop, hardware, and software support for employees, including executives. You will install, troubleshoot, and repair PCs and network gear, ensure reliable connectivity, and support video conferencing and collaboration tools.

You will assess user needs, recommend hardware/software purchases, and manage small IT projects with a focus on security and customer service.

Qualifications

• 4+ years of experience in IT support or help desk.
• Strong communication and executive-facing presence.
• Ability to manage small IT projects and collaborate with teams.

Responsibilities

• Provide desktop/laptop hardware and software support to employees.
• Assist executives during meetings and presentations; ensure devices and connectivity function.
• Install, troubleshoot, service, and repair PCs and network equipment.
• Recommend hardware/software purchases to meet user needs.
• Support VPNs, video conferencing, and security_best practices.

Skills

Executive IT support

Customer-focused service

Strong communication

Network troubleshooting

VPN knowledge

Education

Associate's Degree + 4+ years experience

Higher education substitute

Relevant experience accepted

Job description

As an IT Support Technician III, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. Assist with supporting executives during high-level meetings, and presentations and ensuring devices, connectivity, and collaboration tools function seamlessly. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Physical/Mental/Emotional Requirements

• Frequently walk, sit, stand, climb stairs and steps.
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
• Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
• Frequently requires hearing abilities to include discerning different tones and volumes.
• Occasionally lifting or carrying up to 50 lbs.

Skills Must-haves

• Customer/solution ownership, an overall drive for excellence.
• Demonstrate strong executive presence with the ability to communicate clearly, confidently, and professionally with senior leaders.
• Team focused with the capacity for knowledge sharing
• Strong written and verbal communication skills with end users
• Must have interdepartmental networking abilities and effectively build trust among all executive stakeholders.
• Drive to maintain current knowledge of industry trends and potential impact on the business
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Ability to manage small IT projects
• In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services
• Maintain a professional presence, customer-service mindset, and ability to work independently

Education Must-haves

• Associate's Degree in a related field of study with 4 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.