Information Technology Support Specialist

Syntagma Group; Roseland (NJ); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Syntagma Group is seeking an IT Support professional to deliver high-level technical assistance for firm hardware and software, primarily through phone, e-mail, and remote support. You will document incidents, perform advanced troubleshooting, and collaborate with the Technology team to resolve issues efficiently.

Expect ongoing learning of new technologies, daily AV/VC coordination, and occasional travel to remote offices.

Qualifications

• One-two years of general IT support experience in a professional services environment.
• High level of client service and effective communication with all levels of staff.
• Ability to adapt to changing technology within a professional services organization.

Responsabilités

• Provide high-level technical support for firm hardware and software.
• Maintain and track support issues in an incident management system.
• Perform advanced troubleshooting and research of incidents and problems.
• Collaborate with the Technology team to ensure optimal service resolutions.
• Monitor AV/VC requests and set up hardware and conference room equipment.
• Ensure office conference rooms are maintained and updated.
• Stay current on emerging AV/VC technologies and applications.
• Assist with after-hours client service delivery and system maintenance.
• Communicate clearly via phone and email to staff and clients.
• Some travel to remote offices may be required.

Connaissances

Customer service

Communication

Troubleshooting

Outils

Windows 10

Office 365

Description du poste

The technical support team will provide phone, e-mail, and remote assistance support to our professionals and staff. Through teamwork, innovation, and effective communication, you will represent our Technology Department with the highest level of client service.

Skills and Responsibilities

• Provide high-level technical support service for all firm hardware and software.
• Maintain and track each support issue with an incident management system to document and **es**calate issues as they are reported.
• Proactively learning new technology.
• Perform advanced troubleshooting and research of incidents and problems.
• Collaborate with the Technology team to ensure the highest level of customer support and resolutions.
• Daily monitoring of upcoming AV/VC requests within the office to ensure seamless service delivery.
• Set up and deliver various hardware and audio-visual requests within the conference meeting rooms.
• Ensure all office-integrated conference rooms are kept in appropriate working order.
• Keep up-to-date on emerging and competitive AV/VC technology.
• Seek and identify opportunities to enhance the client's experience with the Firm's technology.
• After-hours availability to assist with client service delivery and system maintenance as needed.
• General knowledge of Mobile devices to support staff.
• Ability to communicate clearly through phone and e-mail conversations.
• Some travel may be needed to our remote offices as required.
• Ability to quickly diagnose, prioritize deadlines, and correctly set user service expectations.
• Self-motivated with the ability to execute tasks and make decisions in a high-pressure environment.

Qualifications

• One-two years of general IT support experience in a law firm or professional services environment.
• Knowledge of Microsoft Windows 10 and Microsoft Office 365 within a professional services organization.
• High level of client service.
• Ability to handle anxious users by giving the highest client support possible.
• Effective communication abilities with all levels of personnel.
• Ability to adapt to changing technology within a professional services organization.