Information Technology Support Specialist
Abel Personnel
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Benefits offered by this job
Job summary
Qualifications
- 1–3 years of IT experience including help desk or system support.
- Excellent troubleshooting and communication skills.
- Self-starter thriving in a learning-focused environment.
Responsibilities
- Troubleshoot and resolve Tier 2 technical issues.
- Manage user accounts, permissions, and security.
- Assist with system upgrades and configuration management.
- Support server, network, and storage maintenance.
Skills
Education
Tools
Job description
IT Specialist (Level II – Systems-Focused)
Location: Lancaster, PA (Onsite)
Type: Full-Time | Temp-to-Perm
Salary: $60,000–$80,000 (DOE) + Benefits
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
About the Opportunity
Abel Personnel is seeking a Level II IT Specialist for a growing organization located in Lancaster, PA. This position is ideal for a systems-minded technician who’s ready to move beyond Tier 1 support into more advanced, hands‑on systems and infrastructure work.
The selected candidate will provide Tier 2 technical support, assist with system administration, and collaborate with senior IT professionals on projects that strengthen and modernize the company’s internal technology environment.
This is a strong fit for someone who is tech‑savvy, self‑motivated, and eager to grow into a Systems Administrator or Systems Engineer.
- Troubleshoot and resolve Tier 2 technical issues across hardware, software, and networking.
- Manage user accounts, permissions, and security through Active Directory and related tools.
- Assist with system upgrades, patches, and configuration management.
- Support server, network, and storage maintenance under senior guidance.
- Monitor system performance and ensure optimal uptime.
- Document technical processes, troubleshooting steps, and configurations.
- Provide responsive, professional internal customer support.
- Participate in technical training and mentorship programs to advance skills.
- 1–3 years of IT experience (help desk, desktop support, or system support).
- Strong working knowledge of Windows Server, networking, and systems fundamentals.
- Associate or bachelor’s degree in Computer Science, Information Systems, or related field preferred.
- Technical certifications (CompTIA A+, Network+, Microsoft, or similar) are a plus.
- Excellent troubleshooting, problem‑solving, and communication skills.
- Self‑starter who thrives in a learning‑focused environment.
- Preferred: Bilingual in Spanish and English.
- Competitive salary range: $60K–$80K depending on experience.
- Full benefits package including health, dental, vision, PTO, and 401(k).
- Mentorship and advancement opportunities toward Systems Administrator or Engineer.
- Collaborative, inclusive, and forward‑thinking culture.
- Stability and long‑term growth within a rapidly evolving technology environment.
Advance Your IT Career
This position offers hands‑on experience, professional development, and the opportunity to take ownership of meaningful technical work. You’ll grow your systems expertise and contribute directly to building a modern, efficient IT infrastructure.
Mid‑Senior level
Full‑time
- Information Technology
- Customer Service
- Administrative
- Staffing and Recruiting
- Banking and Financial Services
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