Information Technology Support Specialist

Green Bay Packers, Inc. and its subsidiaries; Green Bay (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Green Bay Packers, Inc. IT department is seeking an IT Help Desk Technician to deliver frontline support for Help Desk requests, device issues, and core business systems.

You will coordinate hardware/software upgrades, asset management, AV and security system support, and after-hours coverage while maintaining documentation and customer service excellence. A two-year Computer/Networking degree or equivalent is required, with 3+ years on Windows and Office 365, and strong communication

Qualifications

• Two-year Computer/Networking degree or equivalent.
• Three years’ minimum experience in Microsoft operating systems support.
• Three years’ minimum experience in Microsoft Office 365 applications support.
• Three years’ minimum experience in IT Help Desk and user support.
• Have excellent oral, written and interpersonal communication skills.
• Have an excellent work ethic and strong desire to learn independently.
• Ability to create and maintain documentation for Help Desk and Knowledge Base purposes.

Responsibilities

• Provide quality customer service and support for all IT Help Desk requests, along with documentation and feedback throughout the IT Help Desk request life cycle.
• Coordinate and manage client hardware and software upgrades, including laptops, desktops, and related peripherals.
• Coordinate asset management, which includes tagging new equipment, updating systems and documentation and managing decommissions.
• Provide support for video editing software and hardware.
• Assist with support of audio-visual components, including IPTV endpoints, signage, and meeting room AV equipment.
• Assist with support of physical security systems, including security cameras and door access control, as well as facilities systems, including lighting control and HVAC.
• Manage the smartphone and cellular device lifecycle, including procurement, tracking, distribution, updates, and end-user support.
• Assist in administration of the telecom server environment, which includes PBX, call accounting server, VoIP gateways, voice messaging servers, and phone circuits/service.
• Maintain device/user inventory in various IT management platforms.
• Manage and Support Copiers and Printers.
• Provide after-hours/weekend support as needed.
• Assist with training and mentoring interns.
• Must be available for all home Green Bay Packers games, including other Lambeau Field events as needed.
• Other duties as assigned.

Skills

Customer service

Communication skills

Documentation

Learning independently

Education

Two-year Computer/Networking degree or equivalent

Tools

Microsoft Windows

Office 365

IT Help Desk software

Job description

Job Summary:

This position will be responsible for assisting the IT team in providing customer service for all Help Desk requests, computer system and device support issues, and all client support for our infrastructure and core business support systems.

Job Responsibilities:

• Provide quality customer service and support for all IT Help Desk requests, along with documentation and feedback throughout the IT Help Desk request life cycle.


• Coordinate and manage client hardware and software upgrades, including laptops, desktops, and related peripherals.


• Coordinate asset management, which includes tagging new equipment, updating systems and documentation and managing decommissions.


• Provide support for video editing software and hardware.


• Assist with support of audio-visual components, including IPTV endpoints, signage, and meeting room AV equipment.


• Assist with support of physical security systems, including security cameras and door access control, as well as facilities systems, including lighting control and HVAC.


• Manage the smartphone and cellular device lifecycle, including procurement, tracking, distribution, updates, and end-user support.


• Assist in administration of the telecom server environment, which includes PBX, call accounting server, VoIP gateways, voice messaging servers, and phone circuits/service.


• Maintain device/user inventory in various IT management platforms.


• Manage and Support Copiers and Printers.


• Provide after-hours/weekend support as needed.


• Assist with training and mentoring interns.


• Must be available for all home Green Bay Packers games, including other Lambeau Field events as needed.


• Other duties as assigned.

Qualifications:

• Two-year Computer/Networking degree or equivalent.


• Three years’ minimum experience in Microsoft operating systems support.


• Three years’ minimum experience in Microsoft Office 365 applications support.


• Three years’ minimum experience in IT Help Desk and user support.


• Have excellent oral, written and interpersonal communication skills.


• Have an excellent work ethic and strong desire to learn independently.


• Ability to create and maintain documentation for Help Desk and Knowledge Base purposes.

Physical Demands and Work Environment:

• Ability to sit for extended periods of time.


• Ability to remain in a stationary position for periods of time.


• Ability to focus on projects for periods of time.


• Occasionally lift and carry up to 50 pounds.


• Operates in a professional office environment.


• Role routinely uses standard office equipment.

Travel:

No travel is expected for this position.

SUPERVISES:

This position has no supervisory responsibilities.

SUPERVISED BY:

Assistant Director of Information Technology

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.