Information Technology Support Specialist

Trillium Foods; Brundidge (AL); On-site; USD 44,000 - 64,000; Full time

Job summary

Trillium Foods in Brundidge, AL seeks an IT Support Specialist to deliver on-site end-user support for office, warehouse, and production environments. You will troubleshoot Windows PCs, printers, mobile devices, and conference systems while working with corporate IT and vendors to keep operations productive.

Responsibilities include Microsoft 365 administration, device enrollment, network troubleshooting, and supporting OT systems.

Qualifications

• 3 to 5 years of hands-on IT support in a business environment.
• Working knowledge of Windows 11 and Microsoft 365 suite.
• Experience with printers, scanners, and networked peripherals.
• Basic TCP/IP networking, DHCP, DNS, and Wi-Fi concepts.
• Familiarity with Entra ID/Intune or similar endpoint-management platforms.
• Strong communication and customer-service orientation.

Responsibilities

• Provide on-site end-user support for office, warehouse, production, and remote employees.
• Troubleshoot PCs, laptops, docking stations, monitors, mobile devices, printers, and scanners.
• Assist with Microsoft 365 apps, email, Teams, OneDrive, and SharePoint.
• Support Teams phones and conference-room equipment.
• Deploy and configure new devices for hires and replacements.
• Document requests, resolutions, and asset assignments.
• Provide basic user training and reinforce cybersecurity practices.
• Perform first-level network troubleshooting and coordinate with corporate IT for escalations.

Skills

Windows 11

Microsoft 365

Microsoft Teams

OneDrive

Printers and peripherals

TCP/IP networking

Entra ID/Intune

Documentation

Customer service

Problem solving

Education

Associate or bachelor’s degree in information technology or related field

Tools

Cisco Meraki

Ubiquiti

SharePoint

Teams Phone

Intune

Job description

The IT Support Specialist provides on-site technology support for the Brundidge/SCFG manufacturing facility. This position serves as the primary local contact for day-to-day IT issues involving computers, mobile devices, printers, network connectivity, Microsoft 365, phones, conference rooms, and plant-floor technology.

The role works closely with corporate IT, outside technology partners, and equipment vendors to keep employees productive and site technology operating reliably. The ideal candidate is hands-on, service-oriented, comfortable working in a manufacturing environment, and able to troubleshoot issues methodically while escalating more complex problems appropriately.

Key Responsibilities:

End-User Support

• Provide responsive on-site support for office, warehouse, production, and remote employees.
• Troubleshoot Windows computers, laptops, docking stations, monitors, mobile devices, printers, scanners, and other peripherals.
• Resolve issues involving user accounts, passwords, Microsoft 365 applications, email, Teams, OneDrive, and SharePoint.
• Assist employees with Microsoft Teams phones, conference-room equipment, and other communication systems.
• Set up and deploy computers, phones, printers, and related equipment for new hires and replacement needs.
• Document support requests, resolutions, equipment assignments, and recurring issues.
• Provide basic user training and reinforce company IT and cybersecurity practices.

Microsoft 365 and Endpoint Administration

• Support Microsoft 365, Entra ID, Intune, Exchange Online, Teams, OneDrive, and SharePoint.
• Assist with user onboarding, offboarding, access changes, group membership, and software licensing.
• Monitor device compliance, encryption, software updates, and general endpoint health.
• Coordinate escalated identity, security, and Microsoft 365 issues with corporate IT.

Network and Infrastructure Support

• Perform first-level troubleshooting of wired and wireless connectivity throughout the facility.
• Support the site’s Cisco Meraki and Ubiquiti infrastructure under the direction of corporate IT.
• Assist with switch ports, wireless access points, VLAN assignments, DHCP, DNS, internet connectivity, and cabling issues.
• Identify and trace network connections for computers, printers, cameras, phones, production equipment, and other devices.
• Maintain network closets, patch panels, racks, UPS units, and related equipment.
• Coordinate service calls and on-site work with internet providers, cabling vendors, and other technology partners.

Manufacturing and Operational Technology Support

• Provide basic connectivity and workstation support for production, warehouse, quality, shipping, and maintenance systems.
• Support and assist with technology used for timekeeping, badge-access, camera, labeling, scanning, and production-related systems.
• Work with equipment vendors and corporate IT when production devices, controllers, HMIs, or other operational systems experience connectivity problems.
• Respond promptly to issues that could interrupt production, shipping, receiving, quality, or employee access.

Asset Management and Security

• Maintain accurate inventories of computers, monitors, phones, printers, network devices, software, and other IT assets.
• Support cybersecurity controls, including endpoint protection, phishing-resistant authentication, device compliance, least-privilege access, and approved software requirements.
• Assist with backup monitoring, recovery testing, and business-continuity activities as assigned.
• Follow change-management, documentation, and access-control procedures.

Required Qualifications

• 3 to 5 years of experience providing hands-on IT support in a business environment.
• Working knowledge of Windows 11, Microsoft 365, Microsoft Teams, OneDrive, and common business applications.
• Experience installing, configuring, and troubleshooting computers, printers, mobile devices, and peripheral equipment.
• Basic understanding of TCP/IP networking, DHCP, DNS, Wi-Fi, switches, VLANs, and network cabling.
• Familiarity with Microsoft Entra ID, Intune, or another endpoint-management platform.
• Ability to troubleshoot problems logically, document findings, and recognize when an issue should be escalated.
• Strong customer-service and communication skills.
• Ability to work independently while following standards established by corporate IT.
• Ability to prioritize urgent production-impacting issues alongside normal support requests.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Associate or bachelor’s degree in information technology or a related field preferred; equivalent hands-on experience and relevant certifications will be considered.
• Experience supporting technology in a manufacturing, warehouse, distribution, or food-production environment.
• Experience with Microsoft Intune, Entra ID, SharePoint, Teams Phone, Cisco Meraki, and Ubiquiti.
• Familiarity with ERP, production, warehouse, timekeeping, access-control, or video-surveillance systems.
• Microsoft, CompTIA, Cisco, or similar technical certification.
• Experience coordinating work with managed service providers, telecommunications companies, and equipment vendors.

Work Environment and Physical Requirements

• This is an on-site position at the Brundidge/SCFG facility.
• Work takes place in office, warehouse, production, and equipment-room environments.
• Must be comfortable following food-safety, personal protective equipment, and facility safety requirements.
• Must be able to move and install computers, monitors, printers, and network equipment weighing up to approximately 40 pounds.
• Must be able to access desks, equipment areas, network closets, and other locations throughout the facility.
• Occasional after-hours or weekend support may be required for outages, maintenance, projects, or production-critical incidents.
• Occasional travel to other Trillium Foods locations may be required based on business or IT support needs.

Success in This Role

Success will be measured by timely and professional user support, reliable site technology, accurate documentation and asset records, effective coordination with corporate IT and vendors, adherence to cybersecurity standards, and the ability to minimize technology-related disruption to plant operations.

Trillium Foods provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind, in accordance with all applicable federal, state, and local laws