Information Technology Support Engineer

Arena Family of Companies; Vista (CA); On-site; USD 105,000 - 125,000; Full time

Job summary

Arena Staffing partners with a confidential, well-established company in the Greater San Diego area hiring a Technical Support Engineer to run day-to-day IT support at its local headquarters. This on-site role is not remote and requires hands-on problem solving for employees, executives, and nearby sites.

Responsibilities include walk-up support, endpoint issues, ticketing, and business application support, with vendor coordination and documentation to ensure timely resolution.

Qualifications

• 5 to 8 years of hands-on IT support, desktop support, or IT operations experience.
• Experience supporting users in a multi-site environment.
• Strong Windows and macOS support experience.
• Experience with ticketing systems, endpoint support, remote support, asset tracking, and IT documentation.
• Experience troubleshooting hardware, peripherals, printers, conference-room systems, connectivity, and user access issues.
• Experience supporting business applications such as ERP, e-commerce, SaaS, or similar platforms.
• Experience with cloud productivity tools, SSO, MFA, identity/access provisioning, directory services, DNS, DHCP, group policy, and access control.
• Ability to coordinate with MSPs, vendors, application partners, and internal stakeholders through resolution.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users and executives.
• Calm, resourceful, organized, curious, and able to manage multiple priorities at once.

Responsibilities

• Run day-to-day IT support for the company’s local headquarters.
• Support nearby business locations remotely and occasionally in person.
• Handle walk-up support, endpoint issues, ticketing, business application support, and escalations.
• Troubleshoot hardware, software, access, connectivity, printers, peripherals, and conference-room technology.
• Support Windows and macOS users in a mixed-device environment.
• Coordinate with managed service providers, vendors, and application support partners.
• Keep users, leadership, and outside partners updated until issues are resolved.
• Build and maintain documentation, runbooks, escalation paths, user guides, and knowledge base content.
• Partner with HR on onboarding, offboarding, device readiness, and access changes.
• Support limited after-hours needs for urgent business interruptions or system outages.
• Business application support: This role will also support business-critical systems used across multiple departments.
• Front-end support for internal business applications.
• ERP, e-commerce, SaaS, or database-backed application issues.
• Order, sync, workflow, configuration, access, or data-related troubleshooting.
• Identifying whether an issue is isolated or widespread.
• Escalating deeper technical issues with clear screenshots, reproduction steps, priority, and business impact.
• Learning low-code/no-code tools and internal workflows using documentation, online resources, and AI tools.

Skills

Windows support

macOS support

Ticketing systems

Remote support

Communication skills

Multi-site experience

Documentation

Tools

PowerShell

Bash

Python

Job description

Arena Staffing has partnered with a confidential, well-established company in the Greater San Diego area that is hiring a Technical Support Engineer to run day-to-day IT support at its local headquarters.

This is a hands-on, on-site role for someone who enjoys solving real problems for employees, supporting business-critical systems, documenting issues clearly, and coordinating with vendors until tickets are fully resolved.

This is not a remote help desk role. This person will be the in-person face of IT for employees, executives, department leaders, and nearby local sites.

Why this role is worth considering

• Stable, established employer with a strong Southern California presence


• High-visibility role working closely with senior technology leadership


• Hands-on support role with more variety than a standard help desk position


• Exposure to endpoint support, business applications, vendor coordination, documentation, and process improvement


• Opportunity to support users across multiple departments and local sites


• Culture that values ownership, follow-through, curiosity, and clear communication


• Opportunity to use documentation, online resources, and AI tools to learn unfamiliar systems quickly

Role snapshot

• Title: Technical Support Engineer


• Travel: Occasional local travel, approximately 10-15% as needed


• Reports to: Chief Technology Officer


• Compensation: $105,000-$125,000 base, with potential stretch based on experience


• Pre-employment: Background check and standard pre-employment requirements

What you will do

• Run day-to-day IT support for the company’s local headquarters


• Support nearby business locations remotely and occasionally in person


• Handle walk-up support, endpoint issues, ticketing, business application support, and escalations


• Troubleshoot hardware, software, access, connectivity, printers, peripherals, and conference-room technology


• Support Windows and macOS users in a mixed-device environment


• Coordinate with managed service providers, vendors, and application support partners


• Keep users, leadership, and outside partners updated until issues are resolved


• Build and maintain documentation, runbooks, escalation paths, user guides, and knowledge base content


• Partner with HR on onboarding, offboarding, device readiness, and access changes


• Support limited after-hours needs for urgent business interruptions or system outages


• Business application support: This role will also support business-critical systems used across multiple departments.

You will help with:

• Front-end support for internal business applications


• ERP, e-commerce, SaaS, or database-backed application issues


• Order, sync, workflow, configuration, access, or data-related troubleshooting


• Identifying whether an issue is isolated or widespread


• Escalating deeper technical issues with clear screenshots, reproduction steps, priority, and business impact


• Learning low-code/no-code tools and internal workflows using documentation, online resources, and AI tools

What you need to bring

• 5 to 8 years of hands-on IT support, desktop support, or IT operations experience


• Experience supporting users in a multi-site environment


• Strong Windows and macOS support experience


• Experience with ticketing systems, endpoint support, remote support, asset tracking, and IT documentation


• Experience troubleshooting hardware, peripherals, printers, conference-room systems, connectivity, and user access issues


• Experience supporting business applications such as ERP, e-commerce, SaaS, or similar platforms


• Experience with cloud productivity tools, SSO, MFA, identity/access provisioning, directory services, DNS, DHCP, group policy, and access control


• Ability to coordinate with MSPs, vendors, application partners, and internal stakeholders through resolution


• Strong communication skills with the ability to explain technical issues clearly to non-technical users and executives


• Calm, resourceful, organized, curious, and able to manage multiple priorities at once

Nice to have

• Experience in a regulated, audit-driven, manufacturing, operational, or compliance-focused environment


• Experience with software validation, controlled access, change documentation, or audit-ready IT records


• Experience working with an MSP-backed or multi-vendor technology environment


• PowerShell, Bash, Python, light scripting, automation, or low-code/no-code experience


• Experience using AI tools to improve troubleshooting, documentation, workflows, or knowledge base content


• CompTIA A+, Network+, ITIL, cloud, identity, endpoint, or related certifications


• Round 1: Virtual interview with senior technology leadership


• Round 2 / Final: Interview with executive leadership

Compliance statement

Arena Staffing and our client are equal opportunity employers. Qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.