Technical Support Engineer

Arena Family of Companies; San Diego (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Continuing education opportunities

Job summary

Arena Family of Companies is seeking a Technical Support Engineer for their Greater San Diego Area office. This full-time position requires support for end users and maintaining cloud-based platforms in a multi-site environment. Candidates should have a strong customer service mindset, technical expertise in Windows and Mac OS, and familiarity with Google Workspace and Active Directory. The role offers a compensation range of $70,000 to $85,000, with potential for up to $100,000 for candidates with relevant qualifications. Great benefits included.

Qualifications

• 2+ years providing support in a networked Microsoft Windows environment.
• Hands-on experience with current Windows and Mac OS versions.
• Strong customer service mindset, organized, and detail-oriented.

Responsibilities

• Deliver high-quality support to end users.
• Maintain and improve cloud-based platforms.
• Triage and resolve Service Desk requests within SLA.

Skills

Customer service mindset

Clear communicator

Organized

Detail-oriented

Education

Associate degree in Computer Technology or related field

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Google Workspace

Okta

Active Directory

Windows OS

Mac OS

Job description

Technical Support Engineer Arena Family of Companies | Greater San Diego Area (On-site)

Arena Staffing has partnered with a confidential, well-established manufacturer in the Greater San Diego area that is looking for a Technical Support Engineer to support end users and help maintain the cloud-based platforms that keep the business running. This is a hands‑on, in‑office role for someone who genuinely enjoys solving problems for people, not just tickets.

If you are the kind of IT professional who can troubleshoot a laptop in the morning, support a multi‑site environment in the afternoon, and still bring curiosity to learning new tools and AI‑driven workflows, this role should feel like a strong fit.

Why you will want this role (the sizzle)

Here is the "what's in it for you":

• Established, stable employer: Long‑standing company with a strong reputation in its industry and a multi‑site Southern California footprint
• Real visibility: You will work closely with senior technology leadership and have direct line of sight into how IT supports the broader business
• Modern tech environment: Exposure to a well‑built stack including Google Workspace, Okta, Active Directory, and Apple device management tools
• Growth‑minded culture: Strong commitment to professional development, continuing education, and staying current with new technologies, including practical AI and LLM applications
• Supportive team: Collaborative environment where customer service, follow‑through, and clean documentation are genuinely valued
• Strong benefits: Medical, dental, vision (high employer contribution), 401(k) match, and additional voluntary coverage
• Variety of work: Multi‑site support, on‑call rotation participation, and exposure to both Windows and Mac environments

Role snapshot

• Title: Technical Support Engineer
• Location: Greater San Diego Area, on‑site 5 days per week with occasional travel between local sites
• Schedule: Full‑time, exempt
• Compensation: $70,000 to $85,000 base (DOE), with stretch up to $100,000 for candidates with a relevant degree, coding experience, and working knowledge of AI and LLM tools
• Benefits: Medical, dental, vision (80% employer contribution for family medical and dental), 401(k) with match, life and disability insurance, additional voluntary benefits
• Pre‑employment: E‑Verify, background check, basic drug screen

Your mission

You will serve on the front lines of the technology team, delivering high‑quality support to end users while helping maintain and improve the cloud‑based platforms that drive the business. You will be the kind of trusted technical partner that employees want to call first.

A strong first 90 days includes:

• Getting fluent in the existing tech stack and ticketing workflow
• Building trust with end users through responsive, clear, and patient support
• Identifying early opportunities to improve documentation, self‑help resources, and process consistency
• Becoming a reliable go‑to across multiple sites for hardware, software, and connectivity issues

What you will own

Service desk and end‑user support

• Triage, resolve, or escalate Service Desk requests within SLA
• Provide support by phone, electronically, and in person
• Diagnose and resolve desktop hardware, software, and connectivity issues across Windows and Mac environments

Systems and infrastructure

• Install, configure, troubleshoot, and maintain endpoints, peripherals, and related systems in a multi‑site networked environment
• Support core platforms including Google Workspace, Okta (SSO, IDP, MFA), and Active Directory (DNS, DHCP, Group Policy)
• Manage imaging, software packaging, and asset records

Documentation and process

• Maintain accurate records across ticketing, asset management, and license tracking
• Create and improve internal and external IT documentation, including how‑to guides and self‑help resources
• Contribute ideas to improve service delivery and team workflows

  Coverage and collaboration

  • Participate in the on‑call rotation
  • Travel to other local company sites as needed
  • Partner cross‑functionally to make sure technology supports the business cleanly

  Must‑have requirements

  • 2+ years providing hardware, peripheral, connectivity, and application support in a networked Microsoft Windows environment, OR an Associate degree in Computer Technology (or related field) plus 1 year of relevant experience
  • Hands‑on experience installing, troubleshooting, and maintaining current Windows and Mac OS versions
  • Working knowledge of Google Workspace, Okta, and Active Directory (DNS, DHCP, Group Policy)
  • Experience supporting users in a multi‑site environment using a Service Desk ticketing system
  • Strong customer service mindset, clear communicator, organized, and detail‑oriented
  • Comfortable participating in an on‑call rotation and traveling locally to other sites

  Nice‑to‑have requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Working knowledge of AI tools and LLM applications in an IT support or productivity context
  • Scripting and automation experience (PowerShell, BASH, or Python)
  • RMM platform experience and exposure to documentation tools like ITGlue
  • Backup and secure access platform experience

  Interview process (confidential client)

  • Round 1: Virtual interview with senior technology leadership
  • Round 2 / Final: Interview with executive leadership

  Compliance statement

  Arena Staffing and our client are equal opportunity employers. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status or any other protected status under applicable law. We comply with applicable federal, state, and local employment laws, including California requirements related to pay scale disclosures, paid sick leave, and required reporting and recordkeeping. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.