Information Technology Support Engineer

The Phoenix Group; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading staffing and recruiting company is seeking an Associate Recruiter to provide IT support and enhance technical skills among end-users. The role involves troubleshooting, cloud maintenance, and documentation. Ideal candidates will have a Bachelor's degree in IT or Computer Science and experience in Tier 1 and 2 support.

Qualifications

• Experience in Tier 1 and 2 support within an IT environment.
• Familiarity with cloud platforms and services.

Responsibilities

• Respond to and resolve IT support requests from end-users.
• Install, configure, and maintain desktop hardware and software.
• Conduct training sessions to empower end-users.

Skills

Troubleshooting

Problem Solving

Communication

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

AWS

Azure

Google Cloud

Linux

Job description

Direct message the job poster from The Phoenix Group

Associate Recruiter at The Phoenix Group

Required Qualifications

1. Respond to and resolve IT support requests from end-users in a timely manner.
2. Troubleshoot hardware and software issues, providing clear and concise instructions for resolution.
3. Collaborate with team members to escalate complex problems to higher support tiers as needed.
4. Install, configure, and maintain desktop hardware, software, and peripherals.
5. Assist users with account setup, password resets, and access permissions.
6. Conduct training sessions to empower end-users and enhance their technical skills.
7. Gain hands-on experience with cloud platforms: AWS, Azure, and Google Cloud.
8. Assist in basic cloud maintenance tasks.
9. Perform basic Linux server administration and maintenance tasks.
10. Maintain accurate documentation for IT processes, procedures, and configurations.
11. Help create technical documentation and manuals for end-users.

Experience

1. Bachelor's degree in Information Technology, Computer Science, or related field.
2. Proven experience in Tier 1 and 2 support within an IT environment.
3. Familiarity with cloud platforms and services.
4. Strong troubleshooting and problem-solving skills.
5. Excellent communication and interpersonal skills.

Additional Information

• Employment Type: Full-time
• Job Function: Information Technology
• Industry: Staffing and Recruiting

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