Information Technology Support Engineer

East End Resources; New York (NY); On-site; USD 62,000 - 76,000; Part time

Benefits offered by this job

Contract-to-hire

Onsite work Park Avenue

Job summary

East End Resources seeks an experienced Off-Hours IT Support Engineer to provide technical support for a global investment bank headquartered on Park Avenue in Manhattan.

The role focuses on delivering Tier I/II support for Windows, Microsoft 365, VPN, Citrix/VDI, and enterprise apps, while handling escalations and high-touch service to executives in a fast-paced environment.

Qualifications

• 5+ years of Service Desk, Desktop Support, End User Support, or IT Support experience.
• Strong troubleshooting experience in Windows and Microsoft 365 environments.
• Experience supporting Active Directory/Entra ID, VPN, Citrix/VDI, ServiceNow, and enterprise devices.

Responsibilities

• Provide Tier I/II technical support for Windows desktops, laptops, mobile devices, Microsoft 365, VPN, Citrix/VDI, and enterprise apps.
• Troubleshoot hardware, software, networking, and account access issues.
• Manage, prioritize, and resolve Service Desk incidents; deliver customer service.

Skills

Service Desk

Windows troubleshooting

Microsoft 365

Active Directory/Entra ID

VPN

Citrix/VDI

ITSM (ServiceNow)

Executive support

Night/overnight shifts

Customer service

Tools

ServiceNow

Citrix/VDI

Active Directory/Entra ID

Job description

Park Avenue, Manhattan | $45–$55/hour | Contract-to-Hire

We are seeking an experienced Off-Hours IT Support Engineer to provide technical support for a global investment bank headquartered on Park Avenue in Manhattan.

This is an excellent opportunity for an experienced IT professional who enjoys working independently, thrives in a fast-paced enterprise environment, and is looking for the opportunity to demonstrate their technical expertise while supporting a world-class organization.

Responsibilities

• Provide Tier I/II technical support for Windows desktops, laptops, mobile devices, Microsoft 365, VPN, Citrix/VDI, and enterprise applications.
• Troubleshoot hardware, software, networking, and account access issues.
• Manage, prioritize, and resolve Service Desk incidents while delivering exceptional customer service.
• Support executives and business users in a high-touch, fast-paced environment.
• Accurately document issues, troubleshooting steps, resolutions, and escalations.
• Escalate critical incidents when appropriate while maintaining ownership through resolution.
• Utilize periods of low call volume to review ticket queues, update documentation, perform routine maintenance, and prepare for shift handoffs.
• Serve as the primary onsite IT support resource during assigned overnight shifts.

Schedule

• Three 12-hour shifts per week
• Regular scheduled shifts are 100% onsite on Park Avenue in Manhattan
• Approximately one remote on-call week per month
• During the on-call week, you will be paid for 36 hours regardless of call volume, provided you remain available to respond if needed

Qualifications

• 5+ years of Service Desk, Desktop Support, End User Support, or IT Support experience
• Strong troubleshooting experience within enterprise Microsoft Windows and Microsoft 365 environments
• Experience supporting Active Directory/Entra ID, VPN, Citrix/VDI, ServiceNow (or a comparable ITSM platform), and enterprise endpoint devices
• Experience supporting executives or users in a high-touch corporate environment preferred
• Previous experience supporting 24/7 operations, overnight shifts, on-call rotations, or other off‑hours environments is strongly preferred
• Ability to work independently and make sound technical decisions during overnight coverage
• Excellent written and verbal communication skills with a customer-first mindset
• Financial services experience is a plus, but not required

Compensation

• $45–$55/hour, based on experience
• Contract-to-hire opportunity with the potential to convert to a full-time salaried position after approximately 12 months
• Opportunity to support a premier global investment bank in a highly visible role