Application Specialist II

Averro; Fremont (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Sick leave

Employee assistance program

Paid time off

Paid holidays

Legal insurance

Job summary

Averro is seeking an Application Specialist II for a global technology environment in Fremont, CA. You will configure GSST systems, train end users, and support Integrators in the field.

The role emphasizes server and network administration, scripting, and documentation to streamline deployments. The position requires strong collaboration with field technicians, robust troubleshooting, and adherence to installation standards across Windows, Mac, and Linux platforms.

Qualifications

• 5+ years of experience in IT systems administration, technical support, or enterprise infrastructure engineering.
• Hands-on experience configuring and supporting Windows, Mac, and Linux-based servers and workstations.
• Strong networking fundamentals: DHCP, TCP/IP, subnetting, DNS/Name Resolution, IPv6, VPN, and firewalls.
• Experience designing, configuring, and maintaining local area networks including routers, switches, and network devices.
• Experience creating scripts or automation procedures to streamline production workflows and software installation.
• Ability to perform hardware and software troubleshooting across servers, desktops, and laptops.
• Experience documenting system configurations, installation procedures, and operational standards.
• Experience managing or coordinating a team in a production or technical operations environment.
• Basic understanding of databases and concepts around database queries
• Strong communication skills with the ability to train and support end users and field technicians

Responsibilities

• Program and configure client's GSST systems including Access Control, Video Management, and related technologies.
• Provide training on security hardware and software to end users.
• Deliver system support to Integrators/LSPs in the field.
• Lead project management of Integrator/LSP resources, coordinating testing and commissioning.
• Troubleshoot security technologies including Access Control, Video Management, Intercoms, and Key Management.
• Provide PC/Mac support for end users via phone and email.
• Enforce installation standards and New Builds processes (DHCP reservations, MAC whitelisting, Load Sheets).
• Perform network troubleshooting for enterprise tech.
• Configure and maintain local network infrastructure (servers, workstations, routers, switches).
• Create and maintain scripts and automation procedures for software installation and config.
• Document software installation procedures, system configurations, and settings.
• Understand and apply standards for IDFs and equipment rooms.
• Support integration between systems and demonstrate integration concepts to stakeholders.

Skills

Windows servers

Mac systems

Linux systems

Networking fundamentals

Scripting/automation

Documentation

Team coordination

Communication skills

Hardware troubleshooting

Job description

Benefits:

• Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

ROLE & RESPONSIBILITIES

We are seeking an Application Specialist II for a global technology environment, which would be a great opportunity for someone with experience in IT systems administration, network configuration, and technical support looking to further their career in enterprise technology operations.

• Program and configure client's Global Security Systems & Technology (GSST) including Access Control, Video Management, Cameras, Intercoms, and Key Management systems in alignment with an aggressive build schedule
• Provide support and technical training on security hardware and software to end users
• Deliver system support to Integrators/LSPs in the field
• Lead project management of Integrator/LSP resources, coordinating testing and commissioning of projects in the field
• Troubleshoot client's security technologies including Access Control, Video Management, Intercoms, and Key Management systems
• Provide PC/Mac support on Windows and Mac hardware and software for end users via phone and email
• Enforce and follow documented installation standards and New Builds processes including DHCP reservations, MAC whitelisting, Load Sheets, and other New Builds documentation
• Perform network troubleshooting as it relates to enterprise technology systems
• Configure and maintain local network infrastructure including servers, workstations, routers, and switches
• Create and maintain scripts and automation procedures to streamline software installation and system configuration
• Document software installation procedures, system configurations, and settings
• Understand and apply standards and practices related to Intermediate Distribution Frames and equipment rooms
• Support integration between systems and demonstrate basic integration concepts to stakeholders

ESSENTIAL QUALIFICATIONS

• 5+ years of experience in IT systems administration, technical support, or enterprise infrastructure engineering
• Hands-on experience configuring and supporting Windows, Mac, and Linux-based servers and workstations
• Strong networking fundamentals: DHCP, TCP/IP, subnetting, DNS/Name Resolution, IPv6, VPN, and firewalls
• Experience designing, configuring, and maintaining local area networks including routers, switches, and network devices
• Experience creating scripts or automation procedures to streamline production workflows and software installation
• Ability to perform hardware and software troubleshooting across servers, desktops, and laptops
• Experience documenting system configurations, installation procedures, and operational standards
• Experience managing or coordinating a team in a production or technical operations environment
• Basic understanding of databases and concepts around database queries
• Strong communication skills with the ability to train and support end users and field technicians

BONUS QUALIFICATIONS

• Prior experience with physical security systems including Access Control, Video Management, or GSST platforms
• Familiarity with enterprise access control systems such as Software House CCure 9000 or similar
• Experience with cluster computing environments (e.g., Bright Computing)
• NVIDIA DGX, Lenovo, or equivalent enterprise hardware certifications
• CompTIA Server+, A+, Network+, or similar certification
• Prior experience with global enterprise deployments at scale

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim - Your Ascent. Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace.

All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

View our privacy policy here: https://www.averro.com/legal/privacy-policy