Information Technology Support Engineer

AVASO Technology Solutions; Madison (WI); On-site; USD 40,000 - 80,000; Part time

Job summary

Join a dynamic and innovative team as a Desktop Support Engineer, where you'll provide essential technical support and troubleshooting for end users. This role offers the opportunity to work with cutting-edge technologies and contribute to a global leader in IT solutions. With a focus on customer satisfaction, you'll resolve hardware and software issues, maintain systems, and ensure smooth operations. If you're passionate about IT and eager to grow your career in a supportive environment, this position is perfect for you. Embrace the chance to make a real impact in the world of technology while advancing your professional journey.

Benefits

Career growth opportunities

Continuous learning

Competitive salary

Benefits package

Work with cutting-edge technologies

Qualifications

• 2+ years of experience in desktop support or similar roles.
• Strong technical skills in Windows, Mac, and Linux environments.

Responsibilities

• Provide on-site and remote desktop support for users.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop Tools

Networking Protocols (TCP/IP, DNS, DHCP)

MS Office Suite

Hardware Diagnostics

ITIL Processes

Fluency in English

Education

CompTIA A+ Certification

Microsoft Certified Desktop Support Technician (MCDST)

Tools

SCCM

MDT

Microsoft 365

Google Workspace

Job description

Job Opportunity: Desktop Support Engineer at AVASO Technology

Location: Madison, Wisconsin, United States (Onsite)

Employment Type: Part-Time (Freelancer)

Experience: 2+ years

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Desktop Support Engineer to join our team in Madison, Wisconsin, United States. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities:

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and escalate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications:

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English

Must-Have Skills:

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to [e-mail] or [e-mail].

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level: Associate

Employment type: Part-time

Job function: Information Technology

Industries: IT Services and IT Consulting, IT System Training and Support, and IT System Installation and Disposal