Information Technology Support Engineer

Diverse Tech Services; Indianapolis (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401K matching

Medical insurance

Dental insurance

Vision insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Job summary

Diverse Tech Services, Inc. is seeking an IT Support & Automation Engineer to own Tier 2 issues and drive safe, practical automation. You will troubleshoot Microsoft 365, Entra ID, Intune, and Windows 11, and turn recurring work into reliable PowerShell scripts and workflows.

You will document testing and rollback steps, communicate clearly with clients, and contribute to secure, repeatable improvements while avoiding data exposure. We value sound judgment over buzzwords.

Qualifications

• Independent ownership of common Tier 2 issues.
• Microsoft 365 and endpoint fundamentals.
• Safe scripting judgment and managed-services discipline.
• Ability to explain testing, rollback, and AI usage with client data protected.

Responsibilities

• Tier 2 ticket resolution.
• Microsoft 365, Entra ID, Intune and Windows troubleshooting.
• Client communication and service restoration.
• Security-aware administration and governance.
• PowerShell and RMM improvements.
• Documented testing and rollback procedures.
• Responsible use of approved AI.
• Build reusable team knowledge.

Skills

Tier 2 ownership

Microsoft 365

endpoint fundamentals

safe scripting judgment

client communication

security-conscious administration

Tools

PowerShell

RMM

PSA

Intune

Entra ID

Microsoft 365

Windows 11

Job description

IT Support & Automation Engineer | Microsoft 365, Intune, PowerShell and Applied AI

Diverse Tech Services, Inc. is hiring an IT Support & Automation Engineer who can combine Tier 2 ownership with safe, practical improvement. The right person can troubleshoot Microsoft 365, Entra ID, Intune, Windows 11, identity, networking, security, and backup issues, then turn recurring work into reliable PowerShell, RMM, PSA, or workflow improvements.

Can you resolve the issue? Understand the cause? Make the next occurrence easier to handle or prevent? If you can solve real support problems and turn repeatable work into safer scripts, workflows, runbooks, and service improvements, we want to talk to you. We value sound judgment over tool buzzwords. You should be able to explain how you tested, protected permissions, handled failure, documented rollback, verified the outcome, and used AI without exposing client information or accepting unsupported output.

Diverse Tech Services, Inc. offers competitive compensation including a comprehensive benefits package including paid time off, paid holidays, a matching 401K plan, Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance.

What you will own:

• Tier 2 ticket resolution
• Microsoft 365, Entra ID, Intune and Windows troubleshooting
• client communication
• security-aware administration
• PowerShell and RMM improvements
• documented testing and rollback
• responsible use of approved AI
• reusable team knowledge

What success looks like:

Clients know what is happening, tickets include evidence, service restoration is verified, security controls are not weakened, and the team gains dependable automation or documentation from recurring work.

What you bring:

• Independent ownership of common Tier 2 issues
• Microsoft 365 and endpoint fundamentals
• safe scripting judgment
• managed-services discipline
• and examples of a script, workflow, runbook, lab, or AI-assisted support process you can explain in detail. Certifications are valued but are not substitutes for capability.

Diverse Tech Services, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local laws. Diverse Tech Services, Inc. complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), and all applicable OFCCP regulations.