Information Technology Support Coordinator

Ambassador Personnel, Inc.; Thomasville (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing agency has an immediate opening for an IT Support Coordinator in Thomasville, GA. You will provide technical support to end-users, troubleshoot hardware and software issues, and ensure compliance with security protocols. The ideal candidate possesses strong organizational and communication skills, has experience in IT support, and a preference for an associate's degree. This role demands excellent customer service and the ability to work effectively within a team.

Qualifications

• Experience with technical support and troubleshooting hardware/software issues.
• Skills in managing calendars and handling correspondence.
• Knowledge of IT security protocols and procedures.

Responsibilities

• Provide technical support to end-users and troubleshoot issues.
• Manage support calls and inventory supplies.
• Work closely with help desk to resolve open tickets.

Skills

Strong organizational skills

Communication skills

Problem-solving skills

Proficiency with Microsoft Office Suite

Ability to handle confidential information

Education

Associate's degree or relevant certification

Job description

Ambassador Personnel has an immediate opening for IT Support Coordinator in Thomasville, GA.

Summary

The IT Support Coordinator will be responsible for providing technical support to end-users, including troubleshooting hardware and software issues, setting up new equipment, and maintaining existing hardware and software. They will also ensure security protocols and procedures are followed and provide excellent customer service to all users.

IT Administrative Support

• Take support calls, schedule support calls, manage calendar, and handle correspondence.
• Inventory supplies, submit supply order requests to IT Director
• Communication and timely delivery of IT process forms

Technical Assistance (Level 1)

• Work closely with help desk team daily to resolve open tickets
• Monitor all tickets and intervene to assist help desk if necessary
• Provide first-line support for hardware, software, and network issues.
• Configure, and maintain computers, peripherals, and software as per company policy.
• Troubleshoot user problems and follow up to ensure timely resolution
• Work with help desk to manage new & existing user accounts

Skills & Qualifications

• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite, ticketing systems, and basic hardware/software.
• Ability to handle confidential information and prioritize tasks.
• Often requires an associate’s degree or relevant certification, but experience is key.

Education/Training

• Minimum of associate’s degree (preferred)
• An equivalent combination of education and experience will be considered.

Ambassador is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability status, protected veteran status, or any other attribute protected by law.