Digital & IT Senior Analyst

Jobright.ai; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

An AI-powered career platform is seeking a Digital & IT Senior Analyst to support IT systems and enhance operations. You will manage projects, interact with internal customers, and drive technology improvements. Candidates should have a Bachelor’s degree and 4-6 years of IT experience, with solid project management skills and a proactive approach to problem-solving.

Qualifications

• 4-6+ years of relevant work experience in IT systems required.
• 2+ years IT project management experience.
• Must be a U.S. Citizen or have U.S. Permanent Resident status.

Responsibilities

• Support end users and maintain IT systems.
• Manage incidents and requests using ITIL principles.
• Lead infrastructure improvement projects.

Skills

Project Management

Business Analysis

Agile Methodologies

Problem Solving

Education

Bachelor’s degree in Information Systems or Computer Science

Tools

Azure DevOps

Job description

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Job Summary:

Parker Hannifin is a Fortune 250 company that is leading the development of high-quality products for engineering breakthroughs. The Digital & IT Senior Analyst will support end users and maintain IT systems, ensuring smooth operations and addressing technical issues while driving improvements in IT processes and infrastructure.

Responsibilities:

• Project Management experience is required

• Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.

• This role is responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions.

• This role requires you to drive results and proactively identify and resolve problems.

• Create and communicate decisions impacting the wider business, effectively managing customer expectations.

• Provide monthly management reporting on the status of all projects.

• Lead large infrastructure improvement projects, such as hardware/software installation or upgrades, migration to cloud services, OT and IoT network segmentation, or installation of new technology.

• Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker.

• Network disaster recovery planning, documentation, training, and periodic testing per corporate requirements.

• Prepare budgets for various IT capital and expense initiatives.

• Manage endpoint lifecycle of on-site assets.

• Develop detailed task lists, timelines, and resource budgets to complete projects. Align resources to tasks to accomplish projects.

• Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh.

• Develops training materials to support process changes and new technology introductions.

• Evaluate unplanned requests and determine appropriate priority and action.

• Coordinates with company leadership to determine new technologies and enhancements for the company’s systems.

• Follow established safety and environmental policies, procedures, and methods applicable to the work area.

• Provide after-hour technical support as needed.

• Overnight travel to remote locations to assist in the implementation of technical solutions as needed.

• This role requires an experienced senior analyst who can partner effectively with all levels of the organization, including the ability to drive results and proactively identify and resolve problems.

• Perform other duties as necessary

Qualifications:

Required:

• Must be a U.S. Citizen or have U.S. Permanent Resident status

• Bachelor’s degree or higher in Information Systems, Computer Science, or technology-related field of study

• 4-6+ years of relevant work experience in IT systems required

• Project management skills, standards, methods, and techniques, required

• Must be self-motivated and a self-starter

• 2+ years IT project management experience

• Demonstrated leadership

• Strong business analysis experience and skillset

• Demonstrated ability to develop and prepare use cases, functional specifications, and technical requirements

• Experience with Agile methodologies, Azure DevOps

• Strong consultative, advisory, negotiation, and facilitation skills

• Excellent written and verbal communications

• Proficiency in English language, including speaking, reading, and writing

• Ability to apply innovative thinking toward problem resolution

• Ability to handle sensitive information in a confidential manner

• Strong written and verbal communication

• Detail-oriented with excellent organizational and time management

• Ability to work in a fast-paced environment and manage multiple priorities

• Willingness to learn and take initiative

• Self-starter with the ability to work independently, collaboratively, and in a team environment

• Ability to work for extended periods of time while sitting or standing.

• Ability to use hands and fingers for extended periods of time.

• Ability to perform repetitive motions for extended periods of time.

• Ability to lift and move equipment up to 40 pounds.

Preferred:

• Experience in a manufacturing environment, preferred

Company:

Parker Hannifin is a diversified manufacturer of motion. Founded in 1918, the company is headquartered in Cleveland, Ohio, USA, with a team of 10001+ employees. The company is currently Public Company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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