Information Technology Support Analyst

Stuart Rush; Bristol (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

Disability (short/long-term)

Paid time off

401(k) plan

Job summary

Stuart Rush in Virginia is seeking an onsite IT Specialist to be the primary IT resource for the plant, delivering hands-on support, troubleshooting, and ticket management to keep daily operations running smoothly.

You will work with MSPs, maintain security and documentation, and support manufacturing applications, ERP systems, and plant infrastructure in a fast-paced environment.

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related field.
• 2+ years IT support or similar role.
• Strong Level 1/Level 2 troubleshooting across hardware, software, networking.
• Experience with MSPs.

Responsibilities

• Provide Level 1 and Level 2 on-site IT support for plant employees.
• Manage and resolve IT tickets; escalate complex issues to MSP.
• Troubleshoot PCs, laptops, printers, mobile devices, network issues.
• Support plant IT systems and applications used by Manufacturing, Operations, Quality.
• Coordinate with MSP and third-party providers to resolve issues.
• Handle user onboarding/offboarding, accounts, equipment setup, and asset management.
• Assist with IT projects, upgrades, deployments, and plant improvements.
• Monitor recurring issues and identify reliability improvements.
• Follow IT security, access, change management, and support standards.

Skills

Analytical thinking

Multitasking

Communication

Team collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Active Directory

Microsoft 365

End-user hardware troubleshooting

Job description

Stuart Rush is a private business formed from the legacy electric chain hoist plants of Columbus McKinnon Corporation, with the first Lodestar® hoist made in the 1950s. With long-standing operations in Damascus, VA and Lexington, TN, the company builds on a legacy of quality in chain and hoist manufacturing. Stuart Rush values its employees as the foundation of its success and is committed to fostering a strong, supportive, and resilient workplace. The company is dedicated to delivering reliable products and earning customer trust through consistent performance while building a strong future for its people and customers.

Position Overview:

This onsite role will be the primary on-site IT resource for plant users, supporting day-to-day IT operations, troubleshooting hardware and software issues, managing support tickets, and coordinating with our Managed Service Provider (MSP) for escalated issues.

The role is hands-on, customer-focused, and comfortable working in a manufacturing environment where reliable IT support is critical to daily operations.

Essential Duties and Responsibilities:

• Provide Level 1 and Level 2 on-site IT support for plant employees and users.
• Manage and resolve IT support tickets, escalating complex issues to MSP or appropriate IT teams.
• Troubleshoot PCs, laptops, printers, mobile devices, network connectivity, Microsoft 365, and other common IT issues.
• Support plant IT systems, applications, and technology used by Manufacturing, Operations, Quality, Supply Chain, and other functions.
• Work closely with the MSP and third-party technology providers to coordinate support, troubleshooting, and issue resolution.
• Perform day-to-day IT activities including user onboarding/offboarding, account and access support, equipment setup, software installation, and asset management.
• Support plant network, infrastructure, and IT equipment in coordination with central IT and external providers.
• Maintain IT documentation, inventory, procedures, and knowledge-based information.
• Assist with IT projects, system upgrades, deployments, and technology improvements at the plant.
• Monitor recurring issues and identify opportunities to improve plant IT reliability and user experience.
• Follow company IT security, access management, change management, and support standards.

Knowledge, Skills, Competencies, and Abilities:

• Analytical with strong attention to detail.
• Ability to manage multiple priorities and time manage independently.
• Team player with excellent written and verbal communication skills.
• Ability to think abstractly and deal with ambiguous/undefined problems with a desire to collaborate with others.

Required Qualifications:

• Bachelor’s degree (B.S./B.A.) in Information Technology, Computer Science, Information Systems, Engineering, or a related field preferred or an equivalent combination of education and experience.
• 2+ years of experience in IT support, desktop support, systems administration, or a similar role.
• Strong Level 1/Level 2 troubleshooting skills across hardware, software, networking, and Microsoft 365.
• Experience working with an MSP or managed IT service provider.
• Strong customer service and communication skills with the ability to work directly with plant employees and leadership.
• Comfortable working independently and managing multiple priorities in a plant environment.
• Basic understanding of networking, Active Directory/Entra ID, Windows, Microsoft 365, and endpoint management.
• Strong troubleshooting, documentation, and problem-solving skills.
• Experience supporting ERP, manufacturing applications, or other plant systems is a plus.

Preferred Qualifications:

• Direct experience working with a third-party certification body — a U.S. NRTL such as UL or CSA, or an international certification body or Notified Body such as TÜV, SGS, or Bureau Veritas — on test plan development, surveillance audits, corrective actions, or certification renewals.
• Experience working with an MSP or managed IT service provider.
• Manufacturing or plant IT is highly desirable.
• Experience with rigging, hoist, crane, or other industrial or mechanical equipment.
• Working knowledge of SolidWorks EPDM/PDM or similar controlled-document systems.
• Exposure to international certification or RF marking schemes, such as ANATEL, SRRC, or ICASA.

At Stuart Rush, we value our employees and are committed to offering a competitive benefits package that includes medical, dental, and vision coverage, as well as life insurance, short-term and long-term disability, paid time off, and a market-leading 401(k) plan.