Information Technology Supervisor (Enterprise Architect)

City of Sacramento; Sacramento (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

The City of Sacramento seeks an experienced Information Technology Supervisor to lead professional and technical staff, drive enterprise-scale initiatives, and align solutions with security and governance standards. The role oversees Salesforce CRM and Mendix BPM platforms, partners with multiple IT domains, and reports to the Information Technology Manager.

Responsibilities include budgeting, program planning, vendor coordination, and developing IT strategies that improve city operations and

Qualifications

• Problem solving utilizing limited resources.
• Use of computers, computer applications, and software, including computer-based research tools.
• Project planning and management techniques relating to the development, acquisition and installation of information technology.
• Budgeting.

Responsibilities

• Supervises, trains, and evaluates professional and technical subordinates; provides technical advice and assistance to staff; selects and supervises the work of contractors.
• Supervises the development of plans and estimates for systems development and major enhancements of the City’s information technology systems; supervises and participates in the preparation of special information technology studies and reports.
• Assists in the development and implementation of goals, objectives, policies, and priorities for an information technology unit; assists in the preparation and administration of unit budget; supervises and participates in the preparation of equipment acquisition and improvement programs and budgets.
• Establish program and production goals, priorities and major work schedules in accordance with established policies.
• Coordinate resolution of complex and technical problems and system changes that affect the work of the unit.
• Confers others regarding project priorities and progress; participates in planning, progress and design review meetings; provides technical assistance to resolve barriers to completion; negotiates contractor claims.
• Reviews and approves programming, systems development and systems enhancement plans, work orders, consultant and related bills and purchase orders; prepares and monitors consultant agreements, reviews new and proposed laws, regulations, codes, methods, materials and technique for application to projects; develops and implements procedures, standards and systems.
• Participates in committees and work groups; may lead or participate in planning or focus groups; may represent the department; prepares comprehensive technical and statistical reports; maintains a variety of records and technical data.
• Performs related or other duties as assigned.

Skills

Problem solving

Computers & software

Project planning & management

Budgeting

Education

Bachelor's degree in computer science / information systems / business administration or closely related field

Job description

THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position will build strong partnerships with business stakeholders, understand complex operational challenges, and translate business requirements into scalable, secure, and maintainable technology solutions. This position provides strategic direction throughout the application lifecycle, including business analysis, solution architecture, development, integration, testing, deployment, and ongoing support. This position will lead a team of application developers and business analysts responsible for the City's Salesforce Customer Relationship Management (CRM) and Mendix Business Process Management (BPM) platforms, delivering innovative digital solutions that improve City operations and constituent services. This position will ensure applications align with enterprise architecture standards, cybersecurity requirements, governance practices, and the City's long‑term digital strategy.

IDEAL CANDIDATE STATMENT

The ideal candidate will be an experienced technology leader with a strong combination of technical expertise, business acumen, and people leadership. The ideal candidate will foster collaboration across IT by working closely with Enterprise Applications, ERP, Document Management, GIS, Infrastructure, Cybersecurity, Data & Analytics, and Operations teams to deliver integrated enterprise solutions. The ideal candidate will be a strategic thinker, an effective communicator, and a leader who develops high‑performing teams while delivering technology solutions that improve operational efficiency, enhance customer service, and support the City's strategic priorities.

Under direction, the Information Technology Supervisor supervises professional and technical staff involved with systems analysis, systems programming/systems administration, programming, customer support and/or computer operations work for a major unit of the Information Technology Office or a major department operation; prepares information technology studies and reports; assists in development and implementation of goals and policies; supervises and assists in preparation of budgets and equipment acquisition programs.

DISTINGUISHING CHARACTERISTICS

This is a supervisory‑level classification populated with multiple incumbents. The Information Technology Supervisor’s duties are primarily administrative/supervisory in nature but also involve professional information technology work. Information Technology Supervisors interface with City officials, public/private agencies, outside consultants and others and may assist the Chief Information Officer by developing, proposing and implementing information technology solutions for a variety of issues. The classification of Information Technology Supervisor is distinguished from the next lower information technology classification by the incumbent’s full responsibility for supervising the activities of one or more units in the Information Technology Office or all aspects of a major department operation, and because oversight of staff by lower‑level Information technology classifications is considered incidental duties. The Information Technology Supervisor is distinguished from the next higher classification of Information Technology Manager in that the latter describes a manager with broader responsibility for one or more large divisions who may also serve in the absence of the Chief Information Officer.

SUPERVISION RECEIVED AND EXERCISED

General direction is provided by an Information Technology Manager, the Chief Information Officer, or a department head. Responsibilities include supervision of professional, technical and administrative staff.

Essential Duties And Responsibilities

• Supervises, trains, and evaluates professional and technical subordinates; provides technical advice and assistance to staff; selects and supervises the work of contractors.
• Supervises the development of plans and estimates for systems development and major enhancements of the City’s information technology systems; supervises and participates in the preparation of special information technology studies and reports.
• Assists in the development and implementation of goals, objectives, policies, and priorities for an information technology unit; assists in the preparation and administration of unit budget; supervises and participates in the preparation of equipment acquisition and improvement programs and budgets.
• Establish program and production goals, priorities and major work schedules in accordance with established policies.
• Coordinate resolution of complex and technical problems and system changes that affect the work of the unit.
• Confers others regarding project priorities and progress; participates in planning, progress and design review meetings; provides technical assistance to resolve barriers to completion; negotiates contractor claims.
• Reviews and approves programming, systems development and systems enhancement plans, work orders, consultant and related bills and purchase orders; prepares and monitors consultant agreements, reviews new and proposed laws, regulations, codes, methods, materials and technique for application to projects; develops and implements procedures, standards and systems.
• Participates in committees and work groups; may lead or participate in planning or focus groups; may represent the department; prepares comprehensive technical and statistical reports; maintains a variety of records and technical data.
• Performs related or other duties as assigned.

Qualifications

Skill In:

• Problem solving utilizing limited resources.
• Use of computers, computer applications, and software, including computer-based research tools.
• Project planning and management techniques relating to the development, acquisition and installation of information technology.
• Budgeting.

Ability To

• Manage, plan, assign, and supervise the work of a diverse staff in the accomplishment of multiple projects.
• Establish and maintain effective working relationships within various work groups.
• Manage multiple technical projects and adhere to deadlines.
• Use a variety of automated computer hardware and software systems.
• Communicate effectively, verbally and in writing.
• Exercise analytical skills in providing fact‑based details to support ideas, recommendations, and analysis.
• Coordinate within own department and across departments to identify opportunities for shared use of information systems and technologies.

Experience And Education

Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

Experience

Four years of progressively responsible experience in the fields of systems analysis, systems programming, network administration, application programming, customer support, computer operations or similar field in a multi‑platform information systems environment, including at least one year as a project lead or team leader.

Education

A Bachelor's degree from an accredited college or university with a major in computer science, information systems, business information systems, business administration or a closely related field.

Substitutions

Additional qualifying experience may substitute for education on a year‑for‑year basis. Professional certification in one or more fields of information technology may substitute for one year of education or one year of experience.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e‑mail. As such, please ensure you verify the e‑mail address on your application, and check your e‑mail frequently, including your spam and junk folders. All e‑mail notifications can also be accessed through the governmentjobs.com applicant inbox.

• Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline.
• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  • If applicants do not list current and past job‑related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full‑time experience (40 hours per week). Qualifying experience is calculated to the full‑time equivalent (pro‑rated if less than 40 hours/week).
  • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
• Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline.
• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
• A resume will not substitute for the information required in the supplemental questionnaire.
• Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.
• Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
• Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.
• Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre‑employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

Questions

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step‑by‑step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment.
• Send an email to [e-mail]; or
• Call the Human Resources Department at [phone].

Bilingual Pay

Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act

The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf