Information Technology Supervisor

The County of El Dorado; Placerville (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

The County of El Dorado is seeking an Information Technology Supervisor in Placerville, CA. The role leads a vendor application support team, oversees dashboards, workflows, test scripts, and access-control logs, and ensures security through audits while coordinating with internal teams and external vendors.

The ideal candidate has strong staff leadership, project management, and policy implementation experience, with a focus on maintaining robust IT operations and service-level agreements.

Qualifications

• Graduation from a four-year college or university in computer science, information systems, or related field.
• Seven years of experience in systems analysis, systems engineering, programming, data/database administration or related fields in a multi‑platform environment; lead direction of staff.
• At least one year of project management and staff leadership experience.

Responsibilities

• Supervise a group of technology employees within an assigned technology option area.
• Hire and direct staff; plan, schedule, assign, and evaluate work; procure resources as needed.
• Develop staff training plans and ensure training needs are met.
• Recommend goals and implement policies for the assigned option area; determine staffing needs.
• Prepare reports and maintain service-level agreements; troubleshoot complex IT issues as a working supervisor.

Skills

Staff supervision

Vendor management

QA processes

Dashboards

Test scripts

Access-control logs

Auditing

Project management

Education

Four-year college degree

Bachelor's degree in CS/IS

Job description

THE COUNTY OF EL DORADO

The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

INFORMATION TECHNOLOGIES DEPARTMENT

The El Dorado County IT Department helps provide secure, reliable, sustainable, modern, flexible, and effective information technology infrastructure to support the business objectives of County departments. The vision of the Information Technologies (IT) staff is a commitment to deliver creative, practical solutions and services in support of the current and future technological needs of El Dorado County.

THE OPPORTUNITY

Under direction, the Information Technology Supervisor organizes, assigns, supervises, reviews, and evaluates the work of assigned information technology staff; performs difficult and complex analysis of customer and system requirements; develops, implements, and maintains complex enterprise and departmental computer systems and networks; performs related work as assigned. Incumbents will be assigned responsibility for projects, programs, and staff involving one or more of the following options: Database Administration, Device/Desktop Management, Operating Systems, Server/Cloud, and/or Networking/Telecommunications.

The selected candidate will have the opportunity to:

• Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary.
• Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met.
• Recommend goals and objectives for assigned information technology operations and direct their implementation; establish schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives.
• Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements.
• Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s).

For a full description of duties and responsibilities please review the job description here.

THE IDEAL CANDIDATE

We are looking for an experienced, hands-on supervisor who leads a vendor application support team and manages third-party platforms. Candidates should have direct experience with scheduled maintenance, update validation, and QA processes, along with creating and maintaining key operational tools like dashboards, workflows, test scripts, and access-control logs. Applicants must be able to demonstrate strong methods for managing system access, performing audits, resolving access issues, and working effectively with internal teams and external vendors.

Human Resources will assess your application based on the following minimum qualifications:

EDUCATION & EXPERIENCE

Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems, or a closely related field AND Seven (7) years of experience working in one or more of the following fields: systems analysis, systems engineering, programming, data or database administration or analysis, operating systems, office systems, network analysis or management or similar field, in a multi-platform information systems environment. At least one year shall include project management and lead direction of staff;

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst III.

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst II or Application Analyst II as a Project/Team Leader.

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Customer Service III as a Project/Team Leader

Click here to view the minimum qualifications for Information Technology Supervisor as well as physical, environmental, and working conditions.

ADDITIONAL INFORMATION

The County of El Dorado is recruiting applicants for Information Technologies Supervisor. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer.

We are currently recruiting for the following:

• One (1) full-time vacancy in the Information Technologies Department, located in Placerville, CA.

Click here for Frequently Asked Questions.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in the revocation of an employment offer.

As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every five (5) years.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just:

• 40 miles from Downtown Sacramento
• 50 miles from Sacramento Airport
• 129 miles to San Francisco

Here are a few of the many activities and events available throughout El Dorado County:

• Hiking, Camping, Fishing, Boating, and Watersports
• Skiing and Snowboarding
• Live Music and Music Festivals
• Local Craft Breweries and Wineries
• El Dorado County Fair
• Placerville Speedway
• Farm to Fork Restaurants
• Local Shopping Gems

Employees who are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information.

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