IT Specialist (CUSTSPT)

US-Executive-Office-For-U.S.-Attorneys-and-the-Office-of-the-U.S.-Attorneys-; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

The United States Attorney's Office for the District of Columbia is seeking qualified applicants for a GS-05 level IT support position. The role requires attention to detail, strong customer service skills, and the ability to communicate technical information to nontechnical audiences.

Candidates must have a bachelor’s degree in computer science, information science, or a related field and provide transcripts.

Qualifications

• Attention to detail following technical documentation methods and procedures.
• Customer Service—works with clients to troubleshoot IT related issues.
• Oral Communication—expresses technical information to nontechnical individuals or groups effectively.
• Problem Solving—assists in identifying IT related problems; must be documented on resume.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Bachelor's degree in computer science or related field

Job description

The United States Attorney's Office for the District of Columbia mission is to enforce the criminal laws of the United States and the District of Columbia, represent the interests of the United States in civil litigation, and respond to the public safety needs of the community by leading an effective, well-coordinated law enforcement effort that contributes to the overall goal of improving the quality of life in the District of Columbia.

MINIMUM QUALIFICATIONS:

To be considered minimally qualified for this position, you must demonstrate that you have the required experience or education for the respective grade level in which you are applying.

To qualify at the GS-05 level, you must possess:

Experience:

• Attention to Detail - Follow technical documentation methods and procedures.
• Customer Service - Works with clients and customers to troubleshoot IT related issues.
• Oral Communication - Expresses technical information to nontechnical individuals or groups effectively.
• Problem Solving - Assisting to identify IT related problems. (This experience must be displayed on your resume/supporting documents.)

OR

Education:

Successful completion of a bachelor's degree from an accredited college or university in one of the following types of education: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (You must provide transcripts.)

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

If your resume does not support your questionnaire answers, we will not allow credit for your response(s). For more information on the qualifications for this position, here.