Information Technology Specialist (Application Software)

Indian Health Service; Chicago (IL); On-site; USD 60,000 - 121,000; Full time

Job summary

A prominent government agency seeks an Information Technology Specialist to enhance health information technology operations. The role involves managing EHR applications, supporting end-users, and improving system functionalities. Ideal candidates will possess analytical skills and experience with healthcare IT standards.

Qualifications

• Experience with Electronic Health Record (EHR) configurations and implementations.
• Familiarity with healthcare call handling and support.
• Knowledge of project management best practices.

Responsibilities

• Manage EHR software application configurations and support.
• Provide end-user support during EHR go-live events.
• Analyze application performance for quality improvements.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Information Technology Specialist (Application Software)

Information Technology Specialist (Application Software)

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Summary

This position is located with the Office of Information Technology (OIT), Division of Health Information Technology and Modernization & Operations (DHITMO). The purpose of this position is to serve as an advisor to the management team in evaluating data, processes, and procedures to determine the effectiveness of the program's operations, management, and organizational efficiency and productivity. The incumbent reports to the Supervisory Information Technology Specialist or designee.

Summary

This position is located with the Office of Information Technology (OIT), Division of Health Information Technology and Modernization & Operations (DHITMO). The purpose of this position is to serve as an advisor to the management team in evaluating data, processes, and procedures to determine the effectiveness of the program's operations, management, and organizational efficiency and productivity. The incumbent reports to the Supervisory Information Technology Specialist or designee.

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Duties

Total Compensation Package - Check out IHS's outstanding total compensation package for this job:

IT Specialist Total Compensation | Pay (ihs.gov)

Electronic Health Record (EHR) Application Configuration Management and Support

• Manage and support commercial EHR software application configurations using proficient knowledge of information technology (I/T) configuration management best practices.
• Analyze and assess proposed changes from multiple sources that impact EHR system configurations, develop impact assessments, and recommend actions to support the adoption or rejection of a proposed change.
• Maintain documentation to validate commercial EHR application functionality and stay current with evolving required application features and capabilities established by agency governing bodies.
• Participate in EHR go-live activities and ensure alignment with regulatory requirements and standards applicable to certified Health Information Technology (HIT) as defined by federal and state entities.
  
  

End-user Support

• Provide end-users on-site and/or remote support during training and implementation at go-live events.
• Respond to helpdesk support requests by providing application assistance to Providers, Nurses, Ancillary Services, Case Management, Health Information Management, Registration, Scheduling, and other electronic healthcare system end-users.
• Communicate effectively with peers, informaticists, stakeholders, project teams, and leadership and provide regular updates regarding work status and demonstrate appropriate issue escalation.
• Communicate software application improvement concepts using presentations, demonstrations, or formal documented reports.
  
  

Quality Improvement Analysis

• Analyze application performance and support requests to determine patterns associated with functionality or human-centered design flaws that require intervention to achieve quality and/or performance improvement.
• Document configuration challenges at EHR go-live events and design mitigations to improve EHR operations.
• Evaluate quality improvement processes that impact configuration and/or clinical workflows to support improved technology response, support positive patient outcomes, and contribute to the development of policy guidance.
• Validate and document software functionality sequences to articulate requirements to support change requests, create validation and testing procedures, and develop use cases to assist in functionality training.
  
  

Project Management

• Produce documentation including current and future state workflows, gap analysis, needs assessments, design specifications, building documentation, test plans, project plans, status reports, and transitionary documentation, and financial forecasting, risk logs, schedules, and applicable cost estimates.
• Contribute to project management scope, schedule, and budgeting activities.
  
  

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Requirements

Conditions of Employment

Selectee may be subject to a probationary period

U.S. Citizenship is required

Selective Service Registration is required for males born after 12/31/1959

Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.

You will need to set up direct deposit so we can pay you.

Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENTS

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  
  

In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below.

MINIMUM QUALIFICATIONS

GS-13: One (1) year of specialized experience equivalent to at least the GS-12 grade level.

Your Resume Must Demonstrate At Least One (1) Year Of Specialized Experience Equivalent To At Least The Next Lower Grade Level In The Federal Service Obtained In Either The Private Or Public Sector Performing The Following Type Of Work And/or Tasks:

• Leading or serving on a team responsible for building and configuring clinical and business applications for commercial enterprise-wide Electronic Health Record (EHR) systems.
• Commercial EHR system upgrades, data migrations, and integration with other healthcare systems.
• Preparing commercial EHR system change management processes and EHR application content management (order sets, workflow changes, and clinical content, etc.).
• EHR implementations in a healthcare setting and applying that knowledge during EHR go-live events.
  
  

NOTE: Your resume must demonstrate all specialized experience listed above.

SELECTIVE FACTOR

A Selective Factor Is a Competency/knowledge, Skill, Ability (KSA) Or Special Qualification Without Which a Candidate Could Not Perform The Duties Of This Position In a Satisfactory Manner. There Is a Selective Factor Applied In Addition To The Basic Requirements And Minimum Qualifications For This Position. Applicants Who Do Not Meet This Selective Factor Are Ineligible For Further Consideration. This Position Requires The Following Certification:

• Oracle Cerner EHR Millennium Fundamentals or Oracle Cerner Millennium Core certification
  
  

NOTE: Proof of certification must be submitted with your application package.

You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements.

Additional information

Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

This position is covered by a Bargaining Unit.

This position has no promotion potential.

This position is being announced concurrently under the Excepted Service Examining Plan/Merit Promotion (ESEP/MP) procedures. Review vacancy announcement number IHS-25-HQ-12742965-ESEP/MP for eligibility requirements. If you are interested and meet this eligibility requirement, please submit an application under the ESEP/MP vacancy announcement.

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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