Information Technology Specialist

Air Combat Command

Tyndall Air Force Base (FL)

On-site

USD 36,000 - 40,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Air Combat Command, at Tyndall AFB, seeks a skilled IT professional to support data automation systems and network infrastructure. The role includes installing, testing, and maintaining hardware/software, providing customer support, and coordinating with the Enterprise Service Desk to resolve issues.

This position involves ensuring secure OS configurations, network availability, and ongoing assistance to customers for proper IT service operation within the FSS environment.

Qualifications

Experience with data automation systems and network hardware/software.
Ability to install, test, troubleshoot and maintain network infrastructure devices.
Experience providing customer technical assistance and liaising with service desks.

Responsibilities

Assists the Force Support Squadron computer specialist with data automation systems and communication hardware/software applications.
Supports configuration management, hardware/software maintenance, and user support for Data Automation Systems.
Installs, tests, and troubleshoots network devices (routers, switches, firewalls, IDS/IPS).
Provides network services, OS security, and systems analysis to keep IT services running.
Acts as liaison between customers and the Enterprise Service Desk (ESD) for issue resolution.

Skills

Data automation

Network services

OS administration

Systems analysis

Job description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information Technology (IT) Office.

Key Responsibilities

Assists the Force Support Squadron computer specialist in all matters relating to data automation data systems and communication hardware/software applications used within the Force Support Squadron. Performs a wide range of duties supporting the configuration management, hardware and software maintenance, functional user support, etc. to include but not limited to plans, coordinates, and installs applications software and hardware for Data Automation Systems.

Provides Customer Support, Network Services, Operating Systems, Policy and Planning, Security, Systems Administration and Systems Analysis. Installs, tests, troubleshoots, maintains and repairs operating systems and software configuration of FSS network infrastructure devices to include but not limited to routers, switches, firewalls, intrusion detection and prevention systems.

Ensures that network connections are on line and active utilizing network management tools and processes and plays a key role in maintaining the network management platforms. Analyzes system problems and develop and/or recommend corrective action. Provides customer technical assistance support for FSS.NET LAN. Provides on-going technical support to customers to ensure proper functional use of equipment and programs to preclude undue interruptions to IT services.

Interfaces with customers to ensure efficient operations. Provides technical expertise and assistance with their desktop applications and software. Assistance may require hands‑on corrective action or putting a trouble ticket in the Enterprise Service Desk (ESD) Automated System. Acts as liaison between the FSS Customer and the ESD as needed.

Assists in compiling information for risk analysis accreditation and certification packages in accordance with agency requirements and timeframes. Additional duties could include Information Assurance Officer (IAO), Cyberspace Infrastructure Planning System (CIPS), Client Support Technician (CST), Information Technology Equipment Custodian (ITEC), and maintain Payment Card Industry (PCI) standards or alternate for these duties. Position of Trust.

The employee may be required to work other than normal duty hours in an on-call status, which may include evenings, weekends, and/or holidays.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Combat Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $26.5 – $29/hr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-29.

Who is eligible to apply?

This position is open under the 'Mspouse' hiring path.