Information Technology Specialist

ARIZONA HUMANE SOCIETY; Phoenix (AZ); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

PSLF eligibility

Discounts on veterinary services and其他

Job summary

The Arizona Humane Society IT Specialist role at the Papago Park Campus delivers essential technical support to staff, including workstations, printers, and phones. It emphasizes customer service and problem solving to power our lifesaving mission.

The position offers a Monday–Friday schedule with occasional evenings and weekends, competitive salary, generous PTO, multiple benefits, PSLF eligibility, and pet-related discounts. Join a mission-driven team and keep our technology up-to-date.

Qualifications

• High school diploma and IT certifications (e.g. MCITP, MCSE, etc.).
• Associate or Bachelors in IT preferred.
• Experience supporting business users in a Microsoft-centric environment preferred.
• Network troubleshooting experience is a plus.

Responsibilities

• Provide exceptional customer service and IT support to empower team members across the organization.
• Install and configure hardware and software, diagnose and resolve issues.
• Respond to service requests, document completed work, and assist with IT projects.
• Support the organization’s phone system and related technologies.

Skills

Customer service

Team collaboration

Communication skills

IT support across users

Education

High school diploma

Associate or Bachelor in IT preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Explorer (IE)

Job description

Information Technology Specialist

The Arizona Humane Society is looking for a passionate and skilled Information Technology Specialist to join our team at our Papago Park Campus! This full-time opportunity works Monday–Friday, 8:00 AM–5:00 PM, with occasional evenings and weekends as needed to support, upgrade, and maintain the technology that helps power our lifesaving mission.

If you're a tech professional who enjoys solving problems, improving systems, and making a meaningful impact behind the scenes, we'd love to hear from you.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

Day in the Life:

The IT Specialist will provide exceptional customer service and quality IT support to empower team members across the organization to use technology efficiently and effectively in support of our lifesaving mission. This role will provide technical assistance for workstations, laptops, thin clients, printers, peripherals, and other technology systems through in-person, remote, phone, and email support.

The IT Specialist will install and configure hardware and software, diagnose and resolve technical issues, respond to service requests, document completed work, assist with IT projects, and provide support for the organization's phone system. The ideal candidate will be a skilled problem solver who enjoys helping others, demonstrates strong customer service skills, and is passionate about using their technical expertise to support a mission-driven organization dedicated to improving the lives of animals and the people who care for them.

Job Requirements:

• High school diploma and relevant IT certifications (e.g. MCITP, MCSE, etc.).
• Associates Degree in an information technology area and relevant IT certifications OR a Bachelor's Degree in an information technology area preferred.
• Preference will be given to candidates with at least one year of experience supporting business users in a hybrid Microsoft-centric environment.
• Network troubleshooting experience a plus.
• Excellent time management, adaptability, judgment and decision-making skills are required.
• Very strong team player, able to assimilate into a high-performing team.
• Must possess strong interpersonal communication skills and ability to build relationships with employees at all levels.
• Must have a good working knowledge of computers, software, operating systems and local area networks. Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary.

Physical Demands/Work Environment:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Pre-employment background check is required.