Information Technology Specialist

V Group Inc.; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

V Group Inc. is seeking an IT Specialist in New York to provide end-user hardware/software support and to lead Service Desk process improvements.

The role focuses on endpoint design, image creation, policy management, and security hardening in an enterprise setting. You will develop baseline Windows images, script routine tasks with PowerShell, manage Active Directory policies, and collaborate with multiple IT teams to deliver reliable desktop services.

Qualifications

• 84 months experience in Desktop Engineering.
• 84 months experience with design, build, testing and debugging problems.
• 84 months experience with Active Directory group policy standard.
• 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls).
• 84 months experience with organizational skills managing tickets and priorities.
• 84 months experience in Windows 11 including 64 bit OS.
• 84 months scripting language experience - PowerShell & VB Script preferred.
• 84 months experience with client-based security management tools.
• 84 months experience with Windows image deployment and package management.
• 84 months experience with VPN, VDI, and 2FA.
• 84 months experience with cyber security best practices and compliance.
• 84 months experience with Intel workstation hardware and OS.
• 84 months experience in troubleshooting hardware/software issues.

Responsibilities

• Develop and document architectural design for endpoint hardware and OS configurations.
• Create secure baseline images and tailor Windows images for hardware.
• Support application packaging, deployments, and release control in an Enterprise environment.
• Utilize PowerShell scripting to maximize productivity of platform management.
• Maintain platform security and compliance per cyber security program.
• Define, create and test Group Policies and updates for endpoint OS.
• Use standard enterprise tools to implement infrastructure components.
• Provide preventative maintenance and troubleshooting to ensure stability.
• Coordinate with operations, PM and IT teams to align processes.
• Plan system software and hardware upgrades; schedule and test changes.
• Monitor and test current/new infrastructure products and services.
• Conduct POCs and evaluate new client computing hardware/software; develop procedures.
• Serve as Subject Matter Expert for Desktop and Service Support teams.

Skills

Desktop Engineering

Active Directory policy

Networking concepts

Windows 11

PowerShell scripting

VB Script

Security hardening tools

Image deployment

VPN

VDI

Cyber security practices

Intel workstation hardware

Hardware/software troubleshooting

Education

MS Windows Certifications

Tools

Active Directory

Group Policy

VPN

VDI

PKI

Endpoint security tools

Image deployment tools

Job description

End Client: New York State - HBITS

Job Title: IT Specialist

Duration: 30 Months

Location: 1 State Street, New York, NY 10004

Interview Type: In-person

Department: Department of Financial Services

Scope of Project

The candidate for this position will be responsible for providing technical support for hardware and software for end users. This position will oversee and establish Service Desk processes designed to enable the delivery of high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Responsibilities

Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities

Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline

Support application packaging, deployments, documentation and release control in an Enterprise environment

Utilize PowerShell scripting to maximize productivity of platform management

Maintain platform security and compliance in alignment with agency's cyber security program to protect data

Define, create and test Group Policies and updates for endpoint OS

Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components

Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability

Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes

Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination

Monitor, measure and test current/new infrastructure products and services

Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.

Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Works with and troubleshoots remote access technologies (VPN, terminal services)

Maintain Active Directory Group Policy and Preference management

Monitor operating system & apply patching when applicable

Collaborate with internal and external application support, systems infrastructre, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise

Conduct proof of concepts and evaluation of new client computing hardware and software technology and research and develop new procedures that streamline operational processes

Subject Matter Expert on highly complex issues for Desktop and Service Support teams

Required/Preferred Skills

84 months experience in the field of Desktop Engineering

84 months experience with technical approaches in design, build testing and debugging problems

84 months experience with Active Directory group policy standard

84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.)

84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a non-urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.)

84 months experience in Windows 11 including 64 bit operating systems

84 months of scripting language experience - Power Shell & VB Script preferred

84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening

84 months experience with Window image deployment and package creation/management

84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing

84 months experience with cyber security best practices and compliance. (ex: not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email).

84 months experience with Intel workstations hardware and operating systems

84 months experience analyzing and problem-solving hardware/software issues

84 months of engineer experience; research, analysis, planning and implementation

Certifications relevant to MS Windows

Website: https://www.vgroupinc.com/publicsector

LinkedIn: https://www.linkedin.com/company/v-group/

Facebook: https://www.facebook.com/VGroupIT