Information Technology Specialist

Sharp Brains Solutions; New Providence (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible freelance / self-employed

Exposure to enterprise IT environments

Diverse technical assignments

Continuous learning with modern IT工具

Job summary

Sharp Brains Solutions is seeking an IT Specialist to deliver proactive desktop support across enterprise environments. The freelance contract offers hands-on involvement with end users and IT infrastructure.

You will handle end-to-end support, IMAC tasks, desktop imaging, patching, and remote assistance using SCCM, Intune, and ServiceNow, while ensuring security and policy compliance.

Qualifications

• Experience delivering end-to-end technical support for desktops/laptops.
• Experience with IMAC (Install, Move, Add, Change) and break/fix tasks.
• Ability to manage desktop lifecycle: imaging, patching, hardware changes.
• Familiarity with enterprise IT tools (SCCM, Intune, ServiceNow).
• Experience with Active Directory and user account management.
• Knowledge of ITIL incident/problem/service request processes.

Responsibilities

• Provide desktop/laptop technical support and troubleshooting.
• Perform IMAC tasks and break/fix for end-user devices.
• Manage device lifecycle: imaging, patching, hardware changes.
• Use SCCM/Intune/ServiceNow for asset tracking and tickets.
• Coordinate software installs and security patching per policy.
• Support remote and deskside users via EUC tools and VPN clients.
• Follow security, antivirus, and policy enforcement protocols.
• Provide VIP support during escalations or outages.
• Support printers/scanners/peripherals and perform maintenance.
• Assist with AD tasks and basic user management.
• Maintain incident documentation and hardware inventories.
• Demonstrate Windows/Mac familiarity and admin tasks.
• Adhere to ITIL processes for incidents and requests.

Skills

End-user support

Windows OS

ITIL practices

Remote assistance

Tools

SCCM

Intune

ServiceNow

Active Directory

MS Office / Outlook

VPN clients

Job description

We are seeking a proactive and skilled IT Specialist to deliver high-quality technical support across desktop environments. This freelance contractual role offers flexibility while providing hands-on experience in supporting enterprise IT infrastructure and end users.

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination with IT policies.

6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

10. Assisted with Active Directory tasks, basic user account management, and smart hands support.

11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Why Join Us?

• Flexible freelance / self-employed opportunity
• Exposure to enterprise IT environments
• Opportunity to work on diverse technical assignments
• Continuous learning and growth in modern IT support tools and technologies