Information Technology Specialist

TANDEM LIVING; Manheim Township (PA); In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with company match

Tuition Reimbursement, Scholarship, &

Paid Time Off

Descrizione del lavoro

TANDEM LIVING is seeking an IT Specialist Level 1 to provide first-line technical support across three campuses. The role is full-time, on-site at Trillium Place, with hours 8:30 AM to 5:00 PM and a minimal weekend on-call rotation.

Responsibilities include hardware/software troubleshooting, onboarding/offboarding assistance, and phone system support. A high school diploma is required; additional training is preferred.

Competenze

• First-line technical support for staff and residents across three campuses.
• On-site IT role requiring troubleshooting of hardware, software, network and systems.
• Willingness to escalate complex issues per SOPs.

Mansioni

• Serve as the first point of contact for IT assistance via phone, email, or ticketing system.
• Install, configure, and update desktop and laptop computers, software, and peripherals.
• Assist with onboarding/offboarding and device provisioning for staff.
• Assist with phone system setup, moves, and troubleshooting.

Conoscenze

First-line IT support

Phone system

Formazione

High school diploma or equivalent

Strumenti

Ticketing system

Phone system configuration

Descrizione del lavoro

Tandem Living
1520 Harrisburg Pike
Lancaster, PA 17601, USA

• On-site
• Rate : $26 USD per hour
• Pay or shift range:
  Not specified
• Information Systems
• Full-Time
• Requisition #: INFOR001169

Description

Location: Trillium Place – On-Site Position

Current Opening:

Full-time (8:30 AM - 5:00 PM)

Minimal weekend commitment required as part of an on-call rotation

TheIT Specialist Level 1provides first-line technical support for end users (staff and residents) across three campuses, assisting with hardware, software, network, and system issues. This entry-level position is responsible for troubleshooting problems, escalating more complex issues, and ensuring time resolution to maintain business productivity. This position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations.

QUALIFICATIONS:

• High school diploma or equivalent.
• Additional formal education, training, or experience is preferred.

RESPONSIBILITIES INCLUDE:

• Serve as the first point of contact for both our staff and resident users seeking technical assistance via phone, email, or ticketing system and will follow standard operating procedures for service delivery and elevate issues as necessary.
• Install, configure, and update desktop and laptop computers, software applications, and peripherals.
• Assist with onboarding and offboarding of employees, including device setup and account provisioning.
• Will assist with tasks related to the phone system, such as setup new phone service, phone moves, phone service transfers and troubleshooting.

BENEFITS:

At TANDEM LIVING we value the wellbeing of all of our team members and offer competitive wages and a comprehensive benefit package! Benefits may include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match
• Tuition Reimbursement, Scholarship, and Advancement Programs
• Paid Time Off

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.