Information Technology Specialist

Drug Enforcement Administration; Fort Worth (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Drug Enforcement Administration in Fort Worth, TX, is seeking a IT Systems Specialist within the Aviation Division to ensure full IT network function and mission readiness. The role supports the Aviation Division's IT needs and services to enable rapid response to agency requirements.

Applicants must meet detailed qualification standards, including specialized experience at GS-11/12 levels or higher and demonstration of the listed core competencies.

Qualifications

• Attention to detail and thoroughness in work
• Customer service skills to assess needs and provide assistance
• Sound decision making with awareness of impact and change
• Ability to identify and manage information and information systems
• Strong interpersonal skills and relationship building
• Clear and effective oral communication for diverse audiences
• Problem solving with judgment to evaluate alternatives
• Teamwork and collaboration to achieve goals
• Technical competence from training or on-the-job experience

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This position is located in the DEA, Operation Support Division, Aviation Division. This position(s) primary purpose is to support full functionality of IT networks and work to ensure the Aviation Division's ability to respond to mission requirements through the optimal application of IT systems and services.

For more information on eligibility requirements see: DEA Employment Eligibility

Applicants must meet the required qualification requirements described below by the closing date of the announcement.

Basic Qualification Requirements:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

Applicants applying for the GS-12 must meet one of the following requirements:

A. Have at least one full year of specialized experience that is at least equivalent to work performed at the GS-11 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualifying experience must demonstrate at least four (4) of the following:

• 1) Providing advice and technical assistance in IT support;
• 2) Assisting with troubleshooting and resolving issues with workstations, network printers OR network related administration, computer capacity OR performance OR software capabilities evaluation and enhancement development;
• 3) Providing contractor performance feedback;
• 4) Recommending solutions relating to the complete life cycle for information systems, software and their components;
• 5) Assisting with conducting systems security evaluation, audits, OR reviews and certification.

Applicants applying for the GS-13 must meet one of the following requirements:

A. Have at least one full year of specialized experience that is at least equivalent to work performed at the GS-12 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualifying experience must demonstrate at least four (4) of the following:

• 1) Providing advice and technical assistance in IT support, to include, installations, equipment moves, system upgrades OR implementations including Cloud;
• 2) Troubleshooting and resolving issues with workstations, network printers OR network related administration, computer capacity OR performance OR software capabilities evaluation and enhancement development;
• 3) Evaluating contractor performance and recommending acceptance or rejection of contracts to senior management;
• 4) Providing solutions relating to the complete life cycle for information systems, software and their components;
• 5) Conducting systems security evaluation, audits, OR reviews and certification.

Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.

Time-In-Grade Requirement:

Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.