Information Technology Specialist

US Federal Emergency Management Agency; Emmitsburg (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

The United States Fire Administration in Emmitsburg, Maryland is seeking an IT professional to oversee IT strategy, plans, and systems that support the organization's mission. The ideal candidate will work in a team environment and handle a wide range of planning and project management tasks.

Candidates must meet IT competencies and the GS-11/12 qualification requirements, with education substitution options. Detailed duties and requirements are included in the full announcement.

Qualifications

• Attention to Detail is thorough and conscientious about detail.
• Customer Service involves assessing needs and providing effective assistance.
• Decision Making requires sound, well-informed choices and action.
• Information Management includes gathering and organizing information.
• Interpersonal Skills involve tact, empathy, and relationship-building.
• Oral Communication conveys information clearly to audiences.
• Problem Solving identifies problems and evaluates solutions.
• Teamwork fosters cooperation and achieves collective goals.
• Technical Competence uses formal training or experience to perform the job.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This position is located in the United States Fire Administration, Emmitsburg, Maryland. The ideal candidate for this position is is detail oriented with experience overseeing Information Technology (IT) strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Ability to successfully carry out IT duties within a team enviornment and responsible for a wide variety of planning and project management tasks.

The qualification requirements listed below must be met by the closing date of this announcement.

Individual Occupational Requirement

You must have IT-related experience demonstrating each of the competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND in addition to meeting the above competencies, you must also meet the specialized experience and time in grade for the General Schedule (GS) listed below in order to be found qualified for the position.

GS-11:

To qualify for this position at the GS-11 level, you must possess one full year of specialized experience equivalent to at least the GS-9 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

1. Planning, organizing, developing, and evaluating IT requirements and providing feedback on the efficiency and effectiveness of operations; and
2. Formulating recommendations to modify procedures and practices to improve the effectiveness of IT Services; and
3. Creating and assessing qualitative and quantitative reports using various electronic programs.

OR

Education Substitution: Have successfully completed 3 full years of progressively higher-level graduate education leading to a Ph.D degree in a related field. or LL.B., if related

OR

Have a combination or both Specialized experience and education as listed above.

GS-12:

To qualify for this position at the GS-12 level, you must possess one full year of specialized experience equivalent to at least the GS-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

1. Troubleshooting problems and coordinate with technical support of deployed applications; and
2. Evaluating findings and determine operations involved, types of equipment, and determine the procedural changes.

Please read the following important information to ensure we have everything we need to consider your application:

• Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
• Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. We cannot make assumptions regarding your experience.