Supervisory Information Technology Specialist (Supervisory Computer Specialist)

US Bureau of Prisons/Federal Prison System; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

US Bureau of Prisons/Federal Prison System is seeking qualified applicants who meet the basic requirements and possess the competencies listed above. This posting specifies specialized experience and licensure/certification options, with a closing date of 09/30/2027.

Applicants must provide documentation and meet all qualification requirements by the deadline. You will be assessed on your ability to identify needs, manage information, and work effectively with clients and colleagues in a federal

Qualifications

• Attention to Detail is required in all tasks.
• Excellent Customer Service skills to assist clients and the public.
• Sound Decision Making with appropriate judgment.
• Ability to gather and manage information effectively.
• Strong Interpersonal and communication skills.
• Clear Oral Communication and listening abilities.
• Effective Problem Solving and analysis.
• Teamwork and collaboration across teams.
• Technical competence to apply job-related knowledge.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

Basic Requirements:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies.

Specialized Experience:

You must have one year of specialized experience at the next lower grade level. Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

• Experience in identifying and resolving complex system design, hardware, telecommunications and operating system issues.
• Experience in installing, configuring and maintaining complex Local Area Network (LAN) systems.
• Experience in supervising and providing leadership to staff who perform diagnostic and troubleshooting functions on remote user personal computers and related network equipment.
• Experience in developing and/or implementing help desk and network operating procedures.

OR

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:

• Appropriate licensure, registration(s), certification(s); or
• A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience.

Applicants must provide copies of all such documentation when submitting an application.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

You must meet all qualification requirements by the closing date of this announcement, 09/30/2027.

Your resume must support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume.

After you submit your application, you will receive notification indicating whether or not the USA Hire assessment is required. You will have 48 hours from the closing date of this announcement to complete the assessment which is part of your application.